Supervisor, PIA Employer Shared Responsibility

Paychex; City of Rochester (NY); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Tuition reimbursement

Paid time off

Adoption assistance

Job summary

Paychex is seeking a Director of Employer Shared Responsibility Services in Rochester, NY to lead the ESRS team within the Paychex Insurance Agency. You will supervise onboarding, case submissions, and client inquiries, ensuring SLAs are met and partnering with Sales and Operations.

The role emphasizes policy development, budgeting, staff coaching, and strong client relationships. A Bachelor's in Business and 5 years in CS/insurance with supervisory experience are preferred; Life/Health license

Qualifications

• Bachelor's Degree in Business preferred.
• 5 years of experience in Customer Service and Sales or Insurance.
• 2 years of supervisory experience.
• Life, Accident and Health license must be obtained within 90 days of employment (preferred).

Responsibilities

• Supervises onboarding and service tasks for Employer Shared Responsibilities Services.
• Oversees case submissions to meet SLAs and onboarding calls.
• Sets performance expectations and reviews departmental processes.
• Assists in establishing policies and workflows for timely service.
• Recruits, hires, and develops staff; manages career development.
• Represent department on teams and projects to meet goals.
• Assist in budget preparation; monitors expenses and analytics.
• Life, Accident and Health coverage must be obtained within 90 days.

Skills

Customer service

Sales

Supervisory experience

Education

Bachelor's degree in Business

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Manages, monitors, directs all activities, workflows and provides transactional management of the Employer Shared Responsibility Services team within the Paychex Insurance Agency that provides case-set up and ongoing service to external clients and internal partners. Provides direct supervision to the staff that is responsible for processing new case set-ups and staff responding to inquires from clients and internal Sales and Operations partners.

Responsibilities

• Supervises employees in all aspects of Employer Shared Responsibilities Services onboarding and service tasks. Oversees case submissions to ensure completion within service level agreements and oversees staff completing onboarding calls, responding to client inquires and answering inquiries from Sales and Operations partners.
• Communicates performance expectations to team members and reviews departmental processes on an ongoing basis to ensure team is meeting operational priorities.
• Assists in the establishment of departmental policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.
• Reviews business processes to ensure accuracy, efficiency in productivity measures, and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain or improve operational performance.
• Recruits, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
• Represents the department on teams and projects to ensure that departmental needs are met and that actions of the team are in line with departmental goals.
• Assists in the preparation of the annual budget; monitors expenses and makes adjustments to approved budget.
• Life, Accident and Health must be obtained within 90 days of employment.

Qualifications

• Bachelor's Degree in Business - Preferred
• 5 years of experience in Customer Service and Sales or Insurance.
• 2 years of experience in Supervisory experience.
• Life Accident and Health license Life, Accident and Health must be obtained within 90 days of employment. - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is USD $60,200/yr . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.