Supervisor - Pharmacy Adjudication

Onco360 Oncology Pharmacy; Indianapolis (IN); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

401k with a match

Paid Time Off and Paid Holidays

Quarterly Incentive Bonuses

Tuition Reimbursement

Company paid benefits – life insurance

Short and long-term disability

Job summary

Onco360 Pharmacy is seeking a Pharmacy Adjudication Supervisor to lead the adjudication team and ensure accurate pharmacy claims adjudication. The role involves resolving third-party rejections, coordinating benefits, and outreach with patients when delays occur.

Responsibilities include supporting the Director of Pharmacy Operations, recruiting and training staff, and maintaining compliance with applicable laws and company policies.

Qualifications

• High School Diploma or GED; pharmacy/medical billing experience preferred.
• Associates or Bachelor's Degree desired; Pharmacy Technician certification favored.
• Experience with insurance payloads, benefits verification, and PBM contracts is a plus.

Responsibilities

• Lead adjudication staff and maintain positive team environment.
• Assist Director of Pharmacy Operations in daily operations and new procedures.
• Recruit, hire, and train new staff; conduct performance coaching.

Skills

NDC medication billing

PBM contracts

Medicare knowledge

Medicaid knowledge

Claim rejection resolution

Coordination of benefits

Pharmacy terminology

Advanced typing & math

Education

High School Diploma or GED

Associates or Bachelor's Degree

Pharmacy Technician Certification

Job description

Onco360 Pharmacy has a need for qualified candidates to fill our role of Pharmacy Adjudication Supervisor. This is an excellent opportunity to join our company and help with our expanding Specialty Pharmacy program! This is a full-time position, Monday to Friday 8:30 am to 5:00 pm CST.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Salary range starting at $46k and up depending on experience Sign-On Bonus: $5,000 for employees starting before September 30, 2026.

We offer a variety of benefits including:

• Medical; Dental; Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Quarterly Incentive Bonuses
• Tuition Reimbursement
• Company paid benefits – life insurance; and short and long-term disability

The Pharmacy Adjudication Supervisor is responsible for all aspects of pharmacy claims adjudication, accuracy of pharmacy claims, resolution of third-party rejections, coordination of benefits, and patient outreach regarding any delay in medication delivery due to insurance claim rejections. This role requires advanced program knowledge and will provide quality control by routinely examining cases completed by team members.

Adjudication Supervisor Essential Functions

• Supervises adjudication staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
• Assists Director of Pharmacy Operations in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
• Works with pharmacy management to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for PA staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
• Manages and reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting.
• Handles escalations for difficult claim rejection resolution cases/questions to ensure accurate and timely completion of adjudication.
• Adjudicates pharmacy claims for prescriptions in active workflow for primary, secondary, and tertiary pharmacy plans and reviews claim responses for accuracy before accepting the claim.
• Contacts insurance companies to resolve third-party rejections and ensures pharmacy claim rejections are resolved to allow for timely shipping of medications. Performs outreach calls to patients or providers to reschedule their medication deliveries if claim resolution cannot be completed by ship date and causes shipment delays.
• Contacts insurance companies to follow up on prior authorization requests, including determining if any additional information is needed, or whether the claim is in review, approved, or denied. Document all prior authorization information in patient profile.
• Works with Pharmacy Technician Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Adjudication Supervisor Qualifications

Education/Learning Experience

• Required: High School Diploma or GED. Previous Experience in Pharmacy, Medical Billing, or Benefits Verification, Knowledge of insurance and applicable regulations
• Desired: Associates or Bachelor’s Degree, Certified Pharmacy Technician, Specialty pharmacy experience

Work Experience

• Required: 4+ years pharmacy or pharmacy adjudication or equivalent experience, previous leadership experience
• Desired: 5+ years pharmacy or pharmacy adjudication or equivalent experience, 1+ years supervisor experience, Specialty pharmacy experience

Skills/Knowledge

• Required: NDC medication billing, PBM and medical contracts, healthcare audit experience, knowledge of Medicare, Medicaid, and commercial insurance, pharmacy test claim and NCPDP claim rejection resolution, coordination of benefits, excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills.
• Desired: Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills

Licenses/Certifications

• Required: Pharmacy Technician License/Registration with Board of Pharmacy, as required by state law
• Desired: Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician with completion of Billing and Reimbursement certification

Behavior Competencies

• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership