Supervisor, Payroll Services Support

CopperPoint Insurance Company; Phoenix (AZ); Hybrid; USD 85,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Generous PTO

Tuition reimbursement

Volunteer time off

Job summary

CopperPoint Insurance Company is seeking a Supervisor, Payroll Services Support to lead the Payroll Services Support team, ensuring timely, accurate, high-quality technical, servicing and administrative support to Payroll Services Underwriting.

You will drive process improvement, develop workflows and metrics, coach staff, and partner with Underwriting and stakeholders to balance workloads and deliver exceptional customer service while maintaining underwriting integrity.

Qualifications

• Bachelor’s degree in related field preferred.
• Minimum 4 years of P&C insurance experience with increasing responsibility and prior leadership experience preferred.
• Proven ability to continually seek efficiency opportunities and build new processes to support changing business needs.
• Prior leadership experience preferred.
• Strong business and financial acumen.
• Ability to collaborate with cross-functional teams and lead through change.
• Knowledge of insurance principles, rates, rules, forms, procedures, regulations, coverages and business processes preferred.
• Excellent customer services and communication (verbal and written).
• Analyze complex administrative or business problems, evaluate alternatives, and make appropriate recommendations.

Responsibilities

• Monitor stakeholder support work effectiveness, efficiency, and accuracy and ensure QA standards are met.
• Oversee development of workflows, processes, training and metrics to measure results.
• Oversee USRs and regular meetings to discuss workloads and update workflows for the Payroll Services Underwriting team.
• Regularly meet with Underwriting to foster a culture of continuous improvement and strong stakeholder relationships.
• Develop staff through coaching, knowledge transfer, and mentoring to maximize contributions.
• Foster continuous improvement and process efficiency while maintaining underwriting integrity and customer relationships.

Skills

Leadership

Cross-functional collaboration

Process improvement

Financial acumen

Customer service

Communication

Change management

Problem solving

Stakeholder management

Education

Bachelor's degree preferred

Job description

CopperPoint has an exciting opportunity for a Supervisor, Payroll Services Support. This role provides operational leadership and oversight of the Payroll Services Support team, ensuring the delivery of timely, accurate, and high-quality technical, servicing, and administrative support to Payroll Services Underwriting. Working closely with the AVP, Underwriting Services, the Supervisor oversees day-to-day operations, supports team performance, and ensures customer service, production, and quality objectives are consistently achieved. The role also drives process improvement and operational efficiency by identifying opportunities to enhance workflows, create consistency, and implement solutions aligned with stakeholder priorities and business objectives.

Job responsibilities:

• Monitor stakeholder support work effectiveness, efficiency, and accuracy. Monitor quality assurance reviews to ensure proper protocols are followed and quality standards are met.
• Responsible for overseeing the development of workflows, processes, training as well as setting and monitoring metrics to measure results.
• Oversee the USRs and meet regularly to discuss results, workload priorities to ensure balance amongst the staff, and update workflow changes for the Payroll Services Underwriting team.
• Regularly meeting with Underwriting to create a culture of continuous improvement while maintaining and fostering strong stakeholder relationships.
• Develop staff through effective coaching, industry knowledge transfer and mentoring to maximize individual employee contributions for achievement of personal and company goals.
• Fosters a culture of continuous improvement and process efficiency while maintaining underwriting integrity and developing strong customer relationships.

Qualifications/Competencies:

• Bachelor’s degree preferred in related discipline, i.e., Marketing, Finance, or Business
• Minimum of 4 years of P & C insurance industry experience with increasing responsibility and prior leadership experience preferred.
• Strong ability and proven track record of continually seeking efficiency opportunities and build new processes to support the changing needs of the business that is supported.
• Prior leadership experience preferred.
• Strong business and financial acumen.
• Ability to collaborate with cross-functional teams.
• Demonstrated ability to effectively lead self and others through change.
• Knowledge of insurance principles, rates, rules, forms, procedures, regulations, coverages and business processes preferred.
• Excellent customer services and communication (verbal and written).
• Analyze complex administrative or business problems, evaluate alternatives, and make appropriate recommendations

P&C Producer License Required

One of the following designations is highly desired:

• Chartered Property Casualty Underwriter (CPCU)
• Associate In Commercial Underwriting (AU)

Leadership Skills:

• Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
• Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders.
• Creates and manages synergistic relationships to achieve shared business objectives.
• Attracts and leverages top talent to create an innovative, high-performance environment.
• Analyzes complex business problems and assesses decision impacts to determine appropriate solutions.
• Identifies and embraces opportunities to deliver competitive products and customer service.
• Executes effectively with clearly defined vision and measures of success.
• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range:

• $85,000.00 - $88,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in‑kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug‑free workplace.

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Equal Opportunity Employer
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