Supervisor, Patient Registration

SAC Health; San Bernardino (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

PTO accrual

Sick Leave

Paid Holidays

Paid Jury Duty

Health premium coverage

Retirement plan

Continuing Education

Annual Mission Trip

Zusammenfassung

SAC Health in San Bernardino, CA is seeking a Supervisor of Patient Access to oversee the PSR team, manage patient flow and scheduling, and ensure accurate insurance verification and discount processing. This role emphasizes customer service excellence and adherence to clinic policies.

The position requires EPIC certification, a California driver’s license, and 2+ years in healthcare patient access leadership.

Qualifikationen

• Education and licensure requirements include a high school diploma or equivalent, with an associate degree preferred.
• EPIC certification for the module hired into is required; California driver's license and auto insurance.
• Two+ years in healthcare patient access or call center in a lead role; community clinic experience preferred.
• Advanced telephone skills and computer proficiency; good grammar and MS Office experience.

Aufgaben

• Supervise daily operations of the Patient Service Representative (PSR) team, including time/attendance and discipline.
• Provide training for new and existing staff on workflows, system navigation and processes.
• Mentor team members to achieve department goals and maintain service standards.
• Greet staff and patients via phone, in person, or electronic communication per SAC Health guidelines.
• Assist with interviews and onboarding; identify learning and growth opportunities for the team.
• Handle escalations and complex patient scenarios, with escalation when needed.
• Determine program or payer sources based on patient needs and income data.

Kenntnisse

Telephone skills

Computer literacy

Grammar

Customer service

Leadership

Ausbildung

High school diploma or equivalent

Associate degree in Business Administration or Health Administration preferred

Tools

EPIC system proficiency

Jobbeschreibung

Who We Are

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | Participation in NHSC & NCLRP loan forgiveness programs

What We Are Looking For

Under the direction of the Manager, Patient Access, the Supervisor, Patient Access oversees the activities of the Patient Services Representatives to ensure prompt patient services; Provides general supervision and direction for Patient Registration staff in Outpatient Registration. Observes and oversees patient flow, patient check in, patient records availability, and insurance verification, financial qualifications for discount programs, and resolve patient issues that may arise. Assists with the day to day operation of the Front Business Office. Responsible to plan, organize and execute trainings for new and established employees. Keeps up to date with policies and procedures.

Schedule

5 days per week, 8 hours per day, Mon-Thur 8am-5pm 1hr Fri 8am-4:30pm 30min | Location: SBC Clinic, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Supervise the daily operations of the Patient Service Representative (PSR) Team members to include, but not limited to; tracking, editing, and monitoring time and attendance, counseling, and discipline measures.
• Provide training for new and existing team members within the PSR Departments on a variety of topics including, but not limited to workflow processes, system information, and system navigation.
• Effectively mentor and lead team members toward the achievement of department goals.
• Greet all staff and patients according to the expectations and standards of SAC Health by phone, in person, and or electronic communication.
• Communicate a positive attitude through pleasant language, tone, and expression while following department guidelines and call standards.
• Assist with candidate interviews and new hire onboarding processes.
• Engage team members to identify learning and growth opportunities, while increasing knowledge, competence, and performance.
• Receive, handle, and document escalations. Manage challenging or sensitive customer scenarios effectively, and proceed with escalation when necessary.
• Determine appropriate program or payer sources for each patient based on complex criteria including medical services needed, age, income, etc.
• Support and interview patients requesting the sliding fee scales. Determine the amount of discount by obtaining family size, and income data and utilizing federal poverty guidelines in conjunction with SAC Health's sliding fee schedule.
• Schedule, cancel, and edit appointments for assigned departments. Verify insurance eligibility on a variety of payer sources when scheduling appointments.
• Monitor team member's schedule adherence and their work product for quality assurance.
• Organize safety plan with Patient Access staff and coordinate with facility leadership.
• Maintain knowledge of what a Federally Qualified Health Center (FQHC) entails and the expectations we hold as a clinic to gather Uniform Data System (UDS) information, as well as Federal Poverty Level (FPL) guidelines.
• Travel to other SACH clinics as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as listed in the official job description.

QUALIFICATIONS

• Education: High school diploma or equivalent required. Associate degree in Business Administration or Health Administration preferred.
• Licensure/Certification: As a requirement of this position, you must receive EPIC certification for the module you have been hired into; valid California driver's license, and auto insurance. Patient Service Associate Certifications in any of the following is preferred: Certified Patient Service Associate (CPSA), Certified Medical Office Assistant (CMAA), Certified Healthcare Access Associate (CHAA), Certified Professional in Healthcare Quality (CPHQ), Certified Medical Administrative Assistant (CMAA) or National Healthcareer Association Clinical Medical Assistant Certification Exam (NHA-CCMA).
• Experience: 2+ years working in healthcare in patient access or call center work environment in a lead role. Community clinic experience preferred.
• Essential Technical/Motor Skills: Advanced telephone skills and computer competency. The ability to calculate figures and amounts such as discounts and percentages is required. Exceptional grammar skills. Intermediate experience with Microsoft Office Word, Excel, and PowerPoint. Demonstrate a strong, flexible work ethic and high attendance standards.
• Interpersonal Skills: Must possess the ability to set priorities and procedures for accomplishing work assignments. Able to accept constructive criticism and offer feedback. Demonstrate a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills, and a warm demeanor.
• Essential Mental Abilities: 2+ years working in healthcare in patient access or call center work environment in a lead role. Community clinic experience preferred.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO

SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package!

• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip
• and much more!

Learn More About the Work We Do

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect