Supervisor Patient Financial Services - Remote Seattle

Providence Health & Services; Seattle (WA); Remote; USD 43,000 - 66,000; Full time

Job summary

PacMed Clinics, part of Pacific Medical Centers under Providence, seeks a Revenue Cycle Leader to oversee daily billing, collections, accounts receivable, and claims processing in Seattle.

You will lead a team, monitor KPIs, ensure compliance with quality standards, and collaborate with stakeholders to optimize workflows and reduce denials. This role reports to the Revenue Cycle Manager and offers a path to impact revenue outcomes.

Qualifications

• 3 years medical accounts collection experience.
• Track record implementing new processes or changes.

Responsibilities

• Oversee daily revenue cycle operations including billing, collections, AR, claims processing, and audits.
• Ensure compliance with quality, regulatory, and organizational standards while meeting goals.
• Monitor revenue cycle KPIs and staff performance including timecards and PTO approvals.
• Resolve complex account and claims issues and lead process improvements.
• Collaborate with internal stakeholders to optimize workflows and reduce denials.

Skills

Medical accounts collection

Process improvement

Education

Associate's or Bachelor's in Accounting/Business

3 years experience in lieu of degree

Job description

Description

This position is accountable for overseeing day-to-day operational activities, accurately assess the workload and deploy available team resources optimally, maintain compliance and quality standards and ensure timely billing and collection of receivables to avoid loss of revenue. This leader will work report to the Revenue Cycle Manager and aid in development of annual revenue cycle goals.

Providence caregivers are not simply valued - they're invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 3 years Medical account collection experience.
• A track record in taking decisive action to implement new processes, solutions or changes.

Preferred Qualifications:

• Associate's Degree in Accounting or Business. or
• Bachelor's Degree in Accounting or Business. or equivalent educ/experience
• 3 years experience in lieu of degree

Job Essentials:

• Oversee daily revenue cycle operations, including billing, collections, accounts receivable, claims processing, and account auditing.
• Ensure compliance with quality, regulatory, and organizational standards while meeting operational and financial goals.
• Monitor revenue cycle key performance metrics
• Lead, coach, train, and evaluate staff performance, including timecard and PTO approvals.
• Resolve complex account and claims issues, implement corrective actions, and support process improvements.
• Collaborate with internal stakeholders to optimize workflows, reduce denials, and improve revenue outcomes.
• Maintain departmental policies, procedures, reporting, and effective communication across teams.
• Perform other related duties and special projects as assigned.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network with outpatient clinics and primary and specialty care providers in King, Snohomish and Pierce counties. We combine decades of patient-centered care with cutting-edge technology, first-class facilities and board-certified providers.

Our strong team environment and respect for our people-at all levels and from all backgrounds-allow us to provide authentic care that achieves the highest-quality patient outcomes, backed by the strong network of resources and support through our affiliation with the Providence family, including local partners like Swedish Health Services.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Full time

Day

WA Seattle 1200 12th Ave S

PACMED Admin Bh-Seattle

Remote

$31.43 - $48.08

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.