Supervisor, Patient Care

UK King's Daughters; Ashland (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

UK King’s Daughters is seeking a Supervisor of Patient Care to lead daily operations in the Emergency Room. You will supervise staff, coordinate workflows, and ensure high-quality care and adherence to policies.

This role supports patient throughput and satisfaction while fostering teamwork across disciplines. The ideal candidate will have 0–4 years in a supervisory healthcare role, a high school diploma (Bachelor’s preferred), and relevant certifications.

Qualifications

• Oversee daily patient care operations and schedule staff.
• Coach and develop team to improve engagement and performance.
• Ensure compliance with clinical protocols and safety standards.

Responsibilities

• Supervises daily patient care activities and assigns duties to ensure coverage.
• Monitors staff performance and provides coaching and development opportunities.
• Coordinates staffing schedules and manages time-off requests.
• Oversees quality improvement initiatives and tracks patient outcomes.
• Participates in hiring, onboarding, and training of new staff.
• Maintains records and prepares reports on operations and performance.

Skills

Staff supervision

Healthcare operations

Patient care coordination

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

## Supervisor, Patient CareApply: On-site only, not eligible for remote work: UKKD - Main Campus: Full time: Posted Yesterday: R-000004663At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.**Job Description**:## Job SummaryResponsible for overseeing daily patient care operations to ensure safe, efficient, and high-quality service delivery. Provides direct supervision of assigned staff and coordinates workflow to support optimal patient throughput and satisfaction. Ensures compliance with established policies, procedures, and standards of care while fostering a culture of accountability and teamwork. Collaborates with interdisciplinary leaders to align patient care activities with organizational goals and performance metrics. ## Essential Functions• Supervises daily patient care activities and assigns duties to ensure effective coverage and workflow.• Monitors staff performance and provides coaching, feedback, and development opportunities to support growth and engagement.• Ensures compliance with clinical protocols, safety regulations, and accreditation standards.• Coordinates staffing schedules and manages time-off requests to maintain adequate coverage and operational efficiency.• Oversees quality improvement initiatives and tracks key metrics related to patient care outcomes and satisfaction.• Collaborates with nursing, physicians, and ancillary departments to address operational challenges and streamline processes.• Participates in hiring, onboarding, and training of new team members to ensure readiness and alignment with departmental expectations.• Investigates and resolves patient or staff concerns promptly to maintain service excellence and workplace harmony.• Maintains accurate records and prepares reports related to operations, staffing, and performance indicators.• Performs other duties as assigned. ## Education RequirementHigh school diploma or equivalent experienceBachelor’s degree in a related field is preferred ## Experience Requirement0-4 years of relevant supervisory experience, or an equivalent combination of training and supervisory/team lead experience typically required An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. ## Certifications & LicensuresSuccessful completion of the certification or registry examination as administered by the KBEMS.Holds a current National or Kentucky Paramedic Registry status.Two years of experience in the Emergency department setting.Achieves and maintains American Heart Association Basic Life Support (BLS).Achieves and maintains American Heart Association Advanced Cardiac Life Support (ACLS),NVCI, Hazmat Operational level, PHTLS. ## Working ConditionsA. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)B. Lifting, pushing, and/or pulling objects over 50lbs: 1. NeverC. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)G. Repetitive motion: 3. Intermittent (10% - 50% of the time)H. Working at heights above 4 feet: 1. NeverI. Working in confined spaces: 1. NeverJ. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)K. Job-related travel: 2. Occasional (< 10% of the time)L. Loud noises: 2. Occasional (< 10% of the time)M. Temperature extremes: 2. Occasional (< 10% of the time)N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time)O. Radiation: 1. NeverP. Burns: 1. NeverQ. Cuts/Punctures: 2. Occasional (< 10% of the time)R. Bloodborne/airborne pathogens: 3. Intermittent (10% - 50% of the time)S. Recombinant DNA or viral vectors: 1. NeverT. Combative/violent people: 2. Occasional (< 10% of the time)U. Animal handling (including carcasses): 1. NeverV. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A ## Physical DemandsThis position requires intermittent sitting at a computer workstation for extended periods of time; and performing tasks with repetitive motions such as typing; and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk or injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste, cuts/punctures, and bloodborne or airborne pathogens.**Department**:Emergency Room**Shift**:Flex (United States of America)**Time Type**:Full time**Address**:2201 Lexington Avenue**City, State**:Ashland, Kentucky