Supervisor Patient Account Revenue Cycle

Intermountain Healthcare Inc.; Jackson (MS); Hybrid; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

Intermountain Health seeks a Revenue Cycle Supervisor for Peaks Regional Office in Colorado. This full-time, hybrid position oversees claims processing, denials, payments, and customer service, coordinating staffing and workflow to ensure timely billing and accuracy.

The role requires a high school diploma, 3 years in back-end revenue cycle, and 1 year of supervisory experience, with 5 years preferred. A strong team leadership and communication background is essential.

Qualifikationen

• High School Diploma or Equivalent is required.
• Three (3) years of experience in back-end revenue cycle is required
• One (1) year of team lead or supervisory experience required
• Five (5) years of experience in back-end revenue cycle experiences preferred

Aufgaben

• Oversees the day-to-day revenue cycle functions including claims processing, denials, payments, customer service, and follow up on accounts.
• Develops, implements and teaches new and evolving technologies; trains staff; researches claims issues and ensures compliance.
• Supports leadership in problem solving; coordinates with departments to improve efficiency and patient satisfaction.
• Assists with HR management functions including interviewing, orientation, education/training, feedback, and policy development.
• Oversees production and quality of staff performance; ensures regulatory compliance and safety.
• Promotes Intermountain Health values and service standards.
• Performs other duties as assigned.

Kenntnisse

Operations Management

Leadership

Human Resources

Regulatory Requirements

Workflow Process

Communication

Insurance Processing and Issues

Medical Terminology

Claims Processing

Collaboration

Time Management

Team Building

Ausbildung

High School Diploma or Equivalent

Three years back-end revenue cycle experience

One year team lead or supervisory experience

Tools

Kronos

Jobbeschreibung

Job Description:

Peaks Regional Office

Full time

R186969

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Maine, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. ”

Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Essential Functions

• Oversees the day-to-day revenue cycle functions including claims processing, denials, payments, customer service, and follow up on accounts. Oversees adjustments, insurance processing and verification, accuracy of billing and payment posting. Monitors workflow to ensure timely processing. Collaborates with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly. Assigns daily work schedules. Acts as a resource in the daily operations and activities of the department. Performs staff level duties as required.

• Develops, implements and teaches new and evolving technologies. Communicates process and protocol to staff. Directs and coordinates training of new employees. Uses knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigates and resolves claims submission, disputes or complaints to resolution, as needed. Resolves billing/insurance issues and ensures compliance with departmental and governmental policies.

• Supports the department leadership team in problem solving to address issues relating to volume or workflow processes. Promotes effective working relations and works effectively as part of a department/unit team and interdepartmentally to facilitate that department’s ability to meet its goals and objective. Ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction.

• Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, writes and may deliver corrective action and/or coaching. Assists in updating and maintaining personnel files. Maintains and monitors Kronos records for employees. Presents and documents staff meetings as required.

• Oversees production and quality of staff performance to maintain efficiency and accuracy. Collaborates with the department leadership team to resolve process issues or create new work flows to improve performance. Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

• Performs other duties as assigned.

Skills

• Operations Management

• Leadership

• Human Resources

• Regulatory Requirements

• Workflow Process

• Communication

• Insurance Processing and Issues

• Medical Terminology

• Claims Processing

• Collaboration

• Time Management

• Team Building

Qualifications

• High School Diploma or Equivalent is required.

• Three (3) years of experience in back-end revenue cycle is required

• One (1) year of team lead or supervisory experience required

• Five (5) years of experience in back-end revenue cycle experiences preferred

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with customers who require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

• Hybrid position, associate must be able to commute to the office to support clerical team when needed.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$25.39 - $40.00

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

Thanks for your interest in continuing your career with our team!