Supervisor Patient Access - Hospital

FMOLHS; Baton Rouge (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

FMOLHS in Baton Rouge is seeking a Patient Access Supervisor to guide registration, expedite patient flow and coordinate scheduling of procedures. The role involves supervising the admission and payment collection processes and collaborating with departments to speed the admission timeline.

You will lead staff, ensure accurate admissions, and train on Cerner, ADT, and insurance verification systems while driving process improvements and staff development.

Qualifications

• High school diploma or equivalent is required.
• Certified Healthcare Access Associate (CHAA) certification preferred or must be achieved within 6 months.
• 4 years of experience in hospital registration or related area.

Responsibilities

• Directly oversee daily registration activities to ensure standards and accuracy.
• Train admission staff and maintain competency checklists and documentation.
• Ensure staff trained on ADT, Cerner, E-mail, and insurance verification systems.
• Lead scheduling staff training on Cerner and scheduling policies.
• Monitor admission quality, audits, and staff improvement actions.
• Manage payroll records and assist with employee evaluations.
• Resolve concerns on duty and maintain appropriate coverage during shifts.
• Verify insurance eligibility and ensure correct collection of co-pays and deductions.

Skills

Leadership

Staff training

Communication

Education

High school diploma or equivalent

CHAA Certification

Tools

Cerner system

E-mail

ADT system

Passport Insurance verification

Medical Necessity Software

Job description

The Patient Access Supervisor is responsible for providing guidance to the Patient Access Representatives, expediting patient flow, and coordinating the registration of all patients. Also supervises the scheduling of patient procedures and assists with related process workflows. As a working supervisor, the Supervisor Patient Access works directly with staff, patients, and their families in the admission and/or payment collection process. Communicates with other departments to expedite the admission process. Relies on extensive experience and judgment to accomplish responsibilities, while creativity is expected to perform job, and leads and directs the work of others.

Responsibilities

Supervision: This will have been satisfactorily performed when…

• Directly oversee the daily activities of the registration areas to ensure departmental standards are met. Regularly educate/huddle with all registration staff providing information regarding changes pertinent to their roles. Work with direct reports to ensure excellent quality of work is performed.
• Training is provided to all admission staff and training documentation/competency checklist is completed correctly at the end of the training period. Coaching is provided as requested to assure an overall admission accuracy score of 98%.
• All admission staff has been properly trained on and with the ADT system, E-mail, Passport Insurance verification, Medical Necessity Software and all admission forms, printer, hospital and department policies and procedures, phone system, downtime process, collection process and all business office functions provided by admission staff.
• Trains and retrain staff concerning Regulatory changes and relays as evidenced by attendance sheets and documentation of training.
• All Scheduling staff has been properly trained on and with the Cerner system, FaxGate and related Scheduling policies and procedures, phone system, downtime process and all business office functions provided by Scheduling staff.
• Educational in service for staff has been done for all admission staff concerning scheduling processes.
• Staff training manual is kept current and updated for new hires and re-training of the staff.
• Staff is informed monthly of admission error status informed of area of improvement or rewarded for job well done.
• The flexibility of a working supervisor is demonstrated by the assumption of necessary roles within the department to assure departmental objectives are met.
• Maintain accurate attendance records for employees and assist with the processing of payroll by maintaining employee edit requests.
• Assist Manager with employee evaluations.
• Ensure all personnel and departmental policies and procedures are followed.
• Resolve all concerns/complaints that occur while on duty without depending on staff to resolve and/or defuse situations
• Review schedule at start of shift to ensure appropriate coverage is available.

Quality: This will have been satisfactorily performed when…

• Documentation of audits and reports show staff improvement or failure of improvement in admissions skills; appropriate actions are taken with staff to assure set goals.
• Monthly audit reports are reviewed, and discrepancies of staff errors are analyzed and responded to with manager appropriately.
• Documentation of the sessions with individual staff on admission audit findings is reviewed monthly and appropriate follow up was made.
• Maintain QA auditing. Conduct audits and investigations related to improving registration accuracy, patient flow, and patient satisfaction.

Customer Service: This will have been satisfactorily performed when…

• Problems are solved collaboratively, processes improved, services developed and served as an advocate for the customer.
• Supervise and maintain effectiveness of patient flow.
• Continuous coverage of staff is provided and assume any role in the admission department as needed based on high volume or staff shortage.
• Function as PAR during callouts, PTO, and to relieve staff members during breaks; excel in all functions performed by PAR I and PAR II. Demonstrate ability to register all patient types.
• Work closely and professionally with ancillary departments in an effort to maintain a team approach.
• Assume on-call responsibilities to ensure adequate staffing and departmental operation.
• Verify and communicate insurance eligibility, billing, collections and payment responsibilities to the patient and patient's family (as necessary) and ensure co-pays, co-insurance, and deductibles are correctly collected.
• Greet, register, and provide general assistance to patients; respond to patient concerns as well as other departmental concerns.

Financial: This will have been satisfactorily performed when…

• Hospital payer guidelines are met, and staff are educated, and stays updated on current contractual regulations as determined by compliance rate and documentation of staff education.
• Maintain and balance daily deposits.

Other Duties as Assigned: This will have been satisfactorily performed when…

• Other duties are completed as assigned.

Qualifications

Education: High school diploma or equivalent

Experience: 4 years' experience in the function of hospital registration, hospital or related area

Licensure/Certification: Certified Healthcare Access Associate (CHAA) Certification

Certification required within six (6) months of hire.

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 49719
• Job Category Revenue_Cycle
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule Full-Time
• Hours of Schedule (e.g. M-F 8a-5p) M-F 8a-4:30p
• FMOLHS Company Code Our Lady of the Lake Hospital Inc

FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address,do not respondand report the message as phishing / spam and delete it.