Supervisor, Patient Access 2nd Shift

Advocate Health; Park Ridge (IL); On-site; USD 39,000 - 59,000; Full time

Job summary

Advocate Health is seeking a Patient Access Supervisor for the 10260 Enterprise Revenue Cycle team in Lutheran General IL ED Arrival. This full-time role includes 2pm-10:30pm shifts with weekend rotations and on-call duties shared among leadership. Prior supervisory experience and healthcare billing knowledge are preferred.

High School Diploma required. The position focuses on staffing, training, performance feedback, and ensuring accurate timekeeping and reporting within the patient access

Qualifications

• Background in patient access and health insurance is required.
• 1-3 years of supervisory experience preferred.
• Healthcare billing knowledge is a plus.

Responsibilities

• Assists Manager, Director, AVP in meeting performance goals and standards for Patient Access.
• Assist Manager in training of all registrars in all areas of patient access.
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assist Manager with appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Reviews and assures that employee time is recorded accurately per Advocate policy.
• Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee including PTOs, absences, disciplinary actions, and notable actions.
• Assures attendance at mandatory classes and documents attendance.
• Represents Patient Access at designated facility on operational issues.
• Responsible for daily cash management and valuables function including audits.
• Produces reports and feedback to manager.
• Interacts with other Atrium departments as needed.
• Promotes Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Skills

Communication skills

Supervisory experience

Attention to detail

Education

High School Diploma or equivalent

Job description

Department:

10260 Enterprise Revenue Cycle - Lutheran General IL ED Arrival

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

40

Schedule Details/Additional Information:

Shift hours will be 2pm-1030pm with weekend rotations (once every 3rd week). Supervisor will be required to be on call. On call is shared amongst the entire leadership team.

Pay Range:

$28.55 - $42.85

Major Responsibilities:

• Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
• Assist Manager in training of all registrars in all areas of patient access.
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assist Manager with the appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Reviews and assures that employee time is recorded accurately per Advocate policy.
• Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include:
  • PTO’s
  • Absent and tardy occurrences
  • Disciplinary actions and other counseling sessions
  • Commendable actions and incidents in support of the department and Atrium
• Assures that all employees attend appropriate mandatory classes annually. Documents attendance on all mandatory and employee development classes attended, and dates of each.
• Represents Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produces various reports and feedback to manager.
• Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Diploma or equivalent

Experience Required:

• Background in patient access and health insurance is required. Experience in healthcare billing, follow‑up, and certification is preferred.
• Excellent communication skills and attention to detail are essential. 1-3 years of supervisory experience is preferred.

Knowledge, Skills & Abilities Required:

• Must also demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient’s status.
• Employee must be knowledgeable regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and able to modify procedures accordingly in order to maintain compliance. Employee must also be knowledgeable of the differing applications of these regulations in each facility
• development, ability in interpersonal communications and sensitivity to teammate needs.

Physical Requirements and Working Conditions:

• Must be able to push a patient in a wheelchair and maneuver it through areas including doors, up and down ramps and elevators. Must be able to respond quickly to medical stats and emergencies occurring in Patient Access areas through physical support (i.e. escorting sick patients, rapid processing of accounts, labels and armbands).
• This position spends a great deal of the day working from area to area and employee may be required to lift 20‑50 pounds occasionally.
• Work is performed in an open office with some partitioned areas. Most work is performed at a desk using telephone and computer entry. Work is subject to heavy volume and frequent interruptions either by phone or by other employees. Each employee has the responsibility to work in a safe manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate’s job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value‑based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.