Supervisor Operations Support U.S.

Purolator; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & Rx

HSA

Dental & Vision

Disability & Life

Retirement Match

Annual Bonus

Paid Time Off

Holidays

Parental Leave

Military Leave

Tuition Assistance

Wellness Program

Identity Theft Protection

Pet Insurance

Job summary

Purolator International is seeking an Operations Support Specialist to supervise the facility’s warehouse staff and oversee daily operations, including floor processing and ERP shipment entries.

This role supports the District Service Quality Supervisor, requires a problem-solving mindset, and involves IT-related shipping tasks with brokers. Hours are Monday–Friday, 12:00pm–8:30am EST, at the Memphis facility.

Qualifications

• 2+ years of operations experience.
• Proficient in MS Office and able to process shipments in an enterprise system.
• Ability to handle multiple tasks in a fast-paced environment.
• Flexibility for occasional shift changes during peak season.
• Nice to have: 2+ years supervising a team.

Responsibilities

• Direct operations and service of the branch, establishing goals and standards.
• Cross-train staff and oversee loading/unloading and shipping activities.
• Manage inbound and outbound paperwork, labeling, and bills of lading.
• Monitor safety, security, and daily operational procedures.
• Prepare weekly reports and assist with billing and ERP tasks.
• Carry out other duties as assigned by management.

Skills

Operations experience

Team supervision

Multitasking

Shift flexibility

Problem solving

Education

High School Diploma or GED

Tools

MS Office

ERP system

Job description

Supervisor Operations Support U.S.

Date: 27 Aug 2026

Location: Memphis, TN, US, 38118

Company: Purolator

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn .

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

The role of the Operations Support Specialist is toassistthe District Service Quality Supervisorwithin a specific branch.The Operations Support Specialist willbe overseeingthe operation and the warehouse personnel within the facility. This involves processing freight on the floor as needed, and shipment entries into our ERP system.

This position will also supervise the ITcomponentwhere customer enters shipping to ensure accuracy in shipment entries and working with brokers to ensure shipment moving intimelyfashion.

This position willoperateon its own, as the Operations Manager is based in another branch and not locally present.Therefore, a problem-solving mindset isrequired, along withdemonstratedexperience in problem solving without constant supervision or guidance.

The scheduled for this role is Monday - Friday 12:00pm -8:30am EST

Responsibilities

Directing operations and service of the branch:

• Work with Manager toestablishwork goals,strategy, and standards to be achieved by team
• Orientnew staffmembers to the organization and department policies and procedures; review his/her positiontasksand expectations of performance
• Cross train in other warehouse positions as needed
• Load and unload packages from processing stations / trailers
• Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations
• Affixing labels to the packages; Scanning boxes from inbound staging area; Preparation of Bill of Ladings
• Sign for vendor packages as they arrive throughout the day
• Safety, upkeep, opening and closing, security, inspections etc.

Administrative tasks including:

• Print customs paperwork from the broker, confirm brokers received, accepted by customs, and make sure customs paperwork for the day
• Review strip sheet to prep work for inbound freight
• Print out Customer Commercial Invoices, apply PARS, fax off todifferentbrokers, reviewPARSand confirm clear
• Monitor our ERP system to manage inbound shipment board
• Assist Billing with finalization of HAWBS (validating dims, confirm bill to account, ensure auto calculation, MAWB finalization)
• Weekly Reporting
• Complete Health & Safety compliance trainings asrequired
• Carry out other duties asappropriateand as assigned by his/her manager

Experience

• 2+ years operations experience
• Proficient in MS Office. Must be computer literate and able to process shipments into enterprise system
• Ability to handle multiple tasks in a fast-paced, constantly changing environment
• Flexibility for occasional shift change during peak season

Nice to Have

• 2+ years’ experience supervising a team preferred
• Transportation or freightforwardingexperience a plus

Education

• High School Degree or GED preferred

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.

Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.

Nearest Major Market: Memphis
Job Segment: Logistics, Operations Manager, Social Media, Supply Chain, Operations, Marketing