Supervisor Operations Support U.S.

Purolator International; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical & Prescription Drugs (80%+)

HSA Plan

Dental and Vision plans

Disability & Life Insurance

Retirement Plan 50% Match up to 8%

Job summary

Purolator International is seeking an Operations Support Specialist in Memphis to oversee branch operations and warehouse staff, processing freight on the floor and entering shipments into the ERP system.

This role also supervises IT components, ensures shipment accuracy, and collaborates with brokers to move shipments timely. It operates independently since the Operations Manager is in another branch, requiring proactive problem-solving.

Qualifications

• 2+ years operations experience.
• Proficient in MS Office; must be computer literate and able to process shipments into enterprise system.
• Ability to handle multiple tasks in a fast-paced, constantly changing environment.
• Flexibility for occasional shift change during peak season.
• High School Degree or GED preferred.

Responsibilities

• Directing operations and service of the branch.
• Orient new staff to policies and procedures; review tasks and performance expectations.
• Cross-train in other warehouse positions as needed.
• Load and unload packages; receive, weigh, measure, scan, label, and ship.
• Print customs paperwork; monitor ERP for inbound shipments; assist billing with HAWBS finalization.
• Weekly reporting and safety/compliance training.

Skills

Operations experience

MS Office

Multitasking

Shift flexibility

Education

High School Diploma

Tools

ERP system

Barcode scanning

Job description

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn.

When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awards we've won for shipping to, from, and within Canada.

Purolator International provides a "Best in Class" Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

The role of the Operations Support Specialist is toassistthe District Service Quality Supervisorwithin a specific branch.The Operations Support Specialist willbe overseeingthe operation and the warehouse personnel within the facility.This involves processing freight on the floor as needed, and shipment entries into our ERP system.

This position will also supervise the ITcomponentwhere customer enters shipping to ensure accuracy in shipment entries and working with brokers to ensure shipment moving intimelyfashion.

This position willoperateon its own, as the Operations Manager is based in another branch and not locally present.Therefore, a problem-solving mindset isrequired, along withdemonstratedexperience in problem solving without constant supervision or guidance.

The scheduled for this role is Monday - Friday 12:00pm -8:30am EST

Responsibilities

Directing operations and service of the branch:

• Work with Manager toestablishwork goals,strategy, and standards to be achieved by team
• Orientnew staffmembers to the organization and department policies and procedures; review his/her positiontasksand expectations of performance
• Cross train in other warehouse positions as needed
• Load and unload packages from processing stations / trailers
• Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations
• Affixing labels to the packages; Scanning boxes from inbound staging area; Preparation of Bill of Ladings
• Sign for vendor packages as they arrive throughout the day
• Safety, upkeep, opening and closing, security, inspections etc.

Administrative tasks including:

• Print customs paperwork from the broker, confirm brokers received, accepted by customs, and make sure customs paperwork for the day
• Review strip sheet to prep work for inbound freight
• Print out Customer Commercial Invoices, apply PARS, fax off todifferentbrokers, reviewPARSand confirm clear
• Monitor our ERP system to manage inbound shipment board
• Assist Billing with finalization of HAWBS (validating dims, confirm bill to account, ensure auto calculation, MAWB finalization)
• Weekly Reporting
• Complete Health & Safety compliance trainings asrequired
• Carry out other duties asappropriateand as assigned by his/her manager

Experience

• 2+ years operations experience
• Proficient in MS Office. Must be computer literate and able to process shipments into enterprise system
• Ability to handle multiple tasks in a fast-paced, constantly changing environment
• Flexibility for occasional shift change during peak season

Nice to Have

• 2+ years' experience supervising a team preferred
• Transportation or freightforwardingexperience a plus

Education

• High School Degree or GED preferred

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.

Any offer of employment is contingent upon the results of the Company's lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.