Supervisor - Operations (Outbound/Shipping)

CSS; Suwanee (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

CSS in Suwanee, GA seeks a Supervisor - Operations to oversee departments within a warehouse, with primary responsibility for outbound/shipping operations. You will supervise, coach, and develop associates, and manage performance across inbound/outbound activities.

You will ensure compliance with safety and company policies while optimizing processes, training, and coordinating with other operational leaders to meet customer requirements.

Qualifications

• High School degree or equivalent required.
• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Strong knowledge of inventory control processes.
• Ability to coach, develop, and hold associates accountable.
• Ability to operate a forklift or obtain a forklift certification.

Responsibilities

• Coordinate employee work assignments to meet inbound/outbound service requirements and prioritize workload.
• Direct achievement of performance objectives related to productivity, quality, service, and safety.
• Monitor workflow, track errors, and take corrective actions.
• Ensure procedures are observed, implemented, and enforced.
• Confirm quality and inspection processes to reduce excess costs.
• Maintain safe working environment and follow safety regulations.
• Maintain time, attendance, and performance records.
• Foster positive employee relations through coaching and engagement.
• Establish and monitor performance standards for warehouse functions (pick/pack/ship).
• Process returned merchandise.
• Develop and document warehouse processes.
• Train warehouse employees and certify programs.

Skills

Coaching & development

Communication skills

Time management

Team collaboration

Problem solving under pressure

Operational leadership

Inventory control knowledge

Forklift operation

Attention to detail

Business planning systems

Education

High School degree or equivalent

Tools

Forklift operation

Job description

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse, with primary responsibility for outbound/shipping operations. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports.You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements, using available resources to prioritize workload and address staffing or operational gaps
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale through regular floor presence, coaching, and associate engagement
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship, with an emphasis on outbound/shipping operations
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications:

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills, with the ability to coach, develop, and hold associates accountable
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations, including prioritizing workload and adjusting resources in a fast-paced warehouse environment
• Comfortable working in a team environment and collaborating with other operational leaders across the facility
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).