Supervisor, Operations Mutual Funds Trading | Southfield, MI

100 Raymond James & Associates, Inc.; Southfield (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Raymond James in Southfield, MI seeks an Operations Professional to lead multiple departments within a processing unit, guiding performance goals, coaching staff, and ensuring timely, high‑quality service across account services and transaction processing in a hybrid work environment.

The role emphasizes staffing, training, budget tracking, risk management, and delivering annual plans; required FINRA licenses (SIE, Series 99) or eligibility within 120 days; travel is under 25%.

Qualifications

• Bachelor’s degrees in Accounting, Business Administration, or Finance.
• HS diploma required.
• 3 to 6 years of general experience; 13 months to 3 years management experience.

Responsibilities

• Partners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goals.
• Acts as an information source for associates and ensures training and development occurs.
• Plans, assigns, monitors, reviews, evaluates and leads the work of associates.
• Oversees team morale and plans for appropriate team building activities and rewards and recognition.
• Handles performance management including career development and progressive discipline of direct reports.
• Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover.
• Supervises others working within established operational systems.
• Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; and estimates the financial and human resources required to deliver performance targets.

Skills

Complex investment concepts

Customer relations

Accounting principles

Front-end system knowledge

Education

Bachelor’s: Accounting

Bachelor’s: Business Administration

Bachelor’s: Finance

High School

Job description

Job Description Summary

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL Corporate Office. Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Job Description

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week in our Southfield, MI Corporate Office.

Responsibilities

• Partners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goals.
• Acts as an information source for associates and ensures training and development occurs.
• Plans, assigns, monitors, reviews, evaluates and leads the work of associates.
• Oversees team morale and plans for appropriate team building activities and rewards and recognition.
• Handles performance management including career development and progressive discipline of direct reports.
• Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover.
• Supervises others working within established operational systems.
• Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; and estimates the financial and human resources required to deliver performance targets.
• Communicates the local action plan; explains how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivates people to achieve local business goals.
• Develops and proposes own performance objectives; takes appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
• Manages and reports on team performance; sets appropriate performance objectives for direct reports or project/account team members and holds people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Supervises a team providing administrative and service operations support and has deep expertise in the service operations provided by that team.
• Develops short‑or medium‑term work schedules in order to achieve planned commitments.
• Approves overtime or uses additional resources as needed.
• Identifies shortcomings in existing processes, systems, and procedures, and uses established change management programs to address them.
• Works within established procedures to achieve specified goals.
• Advise managers how to apply a wide variety of existing procedures and precedents.
• Helps others get the most out of internal communications systems by offering support and advice.
• Keeps track of risk parameters, identifying any deviations and reporting them to more senior colleagues.
• Involves working within established risk management systems.
• Tracks budgets and reports variances to more senior colleagues.
• Provides coaching to team members to develop their skills.
• Identifies, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Knowledge of

• Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities.
• Principles and practices of customer relations and communications.
• Accounting principles.
• Front‑end system used in assigned functional area and its relationship with account history.

Skills

• Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
• Provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
• Provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
• Identifies, assesses, prioritizes and manages risks and provides technical guidance when required.
• Guides and trains others on meeting high customer service standards.
• Engages in strategic planning.
• Shifts into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
• Manages and applies safe systems of work and provides technical guidance when required.
• Negotiates and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
• Provides technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.
• Plans, organizes and executes the steps it takes to achieve a goal to achieve higher efficiencies.
• Typically works without supervision and may provide technical guidance.

Licenses / Certifications

• SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.
• Series 99 required, or ability to obtain within 120 days (as required by FINRA).
• Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal‑level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.

Education

• Bachelor’s: Accounting
• Bachelor’s: Business Administration
• Bachelor’s: Finance
• High School (HS) (Required)

Work Experience

• General Experience – 3 to 6 years
• Manager Experience – 13 months to 3 years

Certifications

• s99 – Operations Professional Examination – Financial Industry Regulatory Authority (FINRA)
• Securities Industry Essentials Exam (SIE) – Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Company Culture

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view.

Expectations

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Values

At Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Company Overview

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St.Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.