Supervisor, Operations I - ABF Freight

ArcBest; Madison (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, vision benefits

401K participation

Vacation eligibility in first year

Job summary

ABF Freight, an ArcBest company, seeks a Supervisor, Operations I to manage daily Service Center operations, supervise staff, and ensure adherence to procedures and safety standards. The role requires hands-on leadership, with duties indoors and outdoors across varying weather.

The ideal candidate has 2 years of leadership experience, strong communication skills, and knowledge of freight handling. Benefits include competitive wages, health plans, 401K, and vacation eligibility in the first year.

Qualifications

• Requires leadership experience and strong communication skills.
• Experience with team supervision and performance feedback.
• Familiarity with safety, labor standards, and operational processes.

Responsibilities

• Plan, supervise, and optimize loading/unloading of freight on shifts.
• Communicate tasks and monitor performance across the team.
• Maintain load plans and balance for safe vehicle operation.
• Assign tasks according to schedules and provide feedback.
• Ensure safety and training, disciplinary actions when needed.
• Foster relationships with partners to meet service standards.
• Create a clean, safe dock environment and mitigate hazards.

Skills

Leadership

Communication

Conflict resolution

Time management

Organizational skills

Education

High School Diploma / GED

Bachelor's degree preferred

Tools

General computer knowledge

Job description

Job Description

The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions.

Responsibilities

• Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.
• Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise.
• Maintain appropriate load plans and ensure proper load balance for safe vehicle operation.
• Assign job tasks to all workers according to unloading and loading schedules.
• Provide training, analyses, performance feedback, and disciplinary recommendations, as needed.
• Provide positive and constructive feedback to employees.
• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.
• Provide a clean, safe working environment for all personnel and visiting customers.
• Foster safe handling, loading, unloading, and storage of hazardous materials.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness.
• Other duties and projects, as assigned.

Requirements

Education

• High School Diploma / GED, preferred
• Bachelor's degree preferred but not required. Experience may be used in place of education.

Experience

• 2 years leadership experience, preferred
• Transportation experience preferred but not required.

Computer Skills

• General computer knowledge, preferred

Additional Requirements

• General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred
• Excellent communication, leadership, and conflict resolution skills, required
• Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred
• Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement.
• This position is in a dock environment with exposure to varied weather conditions and noise.

Competencies

• Decision Making and Critical Thinking
• Initiative
• Managing Multiple Priorities
• Process Management
• Service Center Operation and Maintenance
• Transportation Safety
• Taking Ownership
• Results Orientation

• Competitive Wages
• Excellent health, dental, and vision benefits
• Opportunity to participate in a company sponsored 401K
• Vacation eligibility during the first year!

Other Details

Work Hours

• Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is a salary position paid biweekly.
• Variable compensation is included.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.