Supervisor Operations FC Miramar
Fanatics
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Job summary
Fanatics is seeking a Fulfillment & Manufacturing Supervisor for our Miramar, FL facility. You will lead and develop a large hourly team across shipping, receiving, and order processing, delivering safer, more accurate operations through data‑driven improvements.
You will partner with HR and operations to forecast staffing and sustain peak‑period performance, while upholding Fanatics' BOLD leadership and customer‑obsessed standards.
Qualifications
- Experience managing large hourly teams (25+ employees) in high‑volume environments such as manufacturing, fulfillment/distribution, or call centers.
- Strong background in coaching, performance management, and employee development, with a track record of building and sustaining high‑performing teams.
- Proven ability to analyze operational data, identify trends, and implement process improvements that drive measurable results in productivity, accuracy, and efficiency.
- Experience with Lean, Six Sigma, or other continuous improvement methodologies is strongly preferred.
Responsibilities
- Lead and develop large hourly teams in the Miramar, FL facility across shipping, receiving, and order processing.
- Oversee daily operations to maintain productivity, reliability, and order accuracy for fans and partners.
- Drive safety, quality, and efficiency, especially during peak periods.
- Collaborate with HR and workforce planning to forecast staffing needs and onboard new team members.
Skills
Education
Tools
Job description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the Fulfillment & Manufacturing Supervisor will play a critical role in driving safety, quality, productivity, and accuracy across high-volume fulfillment and manufacturing operations.
The Fulfillment & Manufacturing Supervisor leads and develops large hourly teams within our Miramar, Florida Fulfillment & Manufacturing facility, ensuring operational excellence across shipping, receiving, and order processing. This role combines hands‑on floor leadership with data‑driven process improvement to optimize workflows, forecast staffing needs, and sustain high performance through peak demand periods and beyond. The Fulfillment & Manufacturing Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights.
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross‑Functional Leadership:
- Partner with senior leadership and cross‑functional teams to develop and implement process improvements, policies, and procedures that drive efficiency and scalability across the fulfillment and manufacturing operation.
- Collaborate with HR, workforce planning, and operational teams to forecast staffing needs, coordinate hiring, and ensure seamless onboarding of new team members during peak and non‑peak periods.
- Communicate effectively across all levels of the organization, influencing peers and leaders through clear verbal, written, and presentation‑based engagement in standups, meetings, and training sessions.
- Lead, coach, and inspire a team of up to 300 hourly Athletes, applying performance management practices to reward, develop, and retain top talent while resolving personnel matters in partnership with senior leadership.
- Maintain a strong, visible presence on the warehouse floor, fostering a culture of accountability, recognition, and continuous development that empowers every team member to perform at their best.
- Actively participate in interviewing, hiring, and onboarding to ensure the team is staffed with the right talent to meet operational demands and uphold Fanatics' standards.
Fan & Customer Impact (Obsessed with Fans)
- Oversee shipping, receiving, and order processing activities to ensure accurate, timely fulfillment that directly supports a seamless and high‑quality fan experience.
- Review, prioritize, and organize daily operational activities to maintain high standards of productivity, reliability, and order accuracy that fans and partners depend on.
- Maintain rigorous compliance with safety programs, guidelines, and required training to protect employees and uphold the operational integrity that underpins every fan‑facing outcome.
- Drive operational excellence during peak demand periods to ensure the fulfillment and manufacturing facility meets fan expectations at scale, without compromise on quality or accuracy.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Monitor and analyze operational data to identify trends, surface root causes, and execute targeted solutions that improve throughput, reduce errors, and enhance overall performance.
- Apply Lean, Six Sigma, or other process improvement methodologies to continuously evaluate and optimize workflows across the fulfillment and manufacturing operation.
- Leverage warehouse management systems and digital tools to identify inefficiencies and implement scalable improvements that raise the operational baseline.
- Bring a proactive, solutions‑oriented mindset to emerging challenges, using data and cross‑functional input to develop and test new approaches before issues escalated.
Ownership & Execution (Determined & Relentless Mindset)
- Prepare accurate operational and HR‑related reports, manage administrative tasks, and ensure disciplined use of systems to support informed decision‑making at all levels.
- Maintain flexibility to work extended hours, weekends, and holidays during peak periods, modeling the commitment and resilience expected of the broader team.
- Hold self and team accountable to daily, weekly, and seasonal performance targets, consistently executing against operational plans with precision and urgency.
- Sustain a safe, compliant, and high‑performing warehouse environment by enforcing standards, addressing gaps in real time, and reinforcing a culture where safety and quality are never negotiated.
We are building a future‑ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
Required Qualifications:
- Demonstrated experience managing large hourly teams (25+ employees) in high‑volume environments such as manufacturing, fulfillment/distribution, or call centers.
- Strong background in coaching, performance management, and employee development, with a track record of building and sustaining high‑performing teams.
- Proven ability to analyze operational data, identify trends, and implement process improvements that drive measurable results in productivity, accuracy, and efficiency.
- Proficiency with Microsoft Office applications and hands‑on experience with warehouse management systems in a fast‑paced operational environment.
- Excellent written and verbal communication skills, with the ability to influence peers and leaders at all levels and present confidently in diverse settings including standups, meetings, and training sessions.
- Experience with Lean, Six Sigma, or other continuous improvement methodologies is strongly preferred.
- Physical ability to stand and walk for extended periods in a warehouse environment, with schedule flexibility to support extended hours, weekends, and holidays during peak periods.
Education:
- Bachelor's degree or equivalent professional experience.
On‑site: Your work location will be onsite in Miramar, FL.
At Fanatics, we operate with a BOLD mindset— We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint‑Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset
Fanatics is a fast‑paced, team‑oriented environment where collaboration and a positive attitude are essential. Are you comfortable working as part of a team to meet shared goals in a high‑energy warehouse setting?
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