Supervisor, Operations- 2nd Shift

RXO, Inc.; Belleville (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and  d 

401(k) retirement plan with company 5%

Pre-tax accounts to help streamlineex

Company-paid disability and life保险

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Supervisor, Operations to oversee daily transportation and logistics activities across a private fleet. You will lead Load Planners, dispatch, and dockworkers, ensuring on-time performance and cost efficiency.

You’ll drive continuous improvement, implement Lean concepts, mentor staff, and partner with customers and suppliers to resolve issues. A strong leadership background in logistics is essential.

Qualifications

• Minimum 5 years of experience in transportation or logistics.
• Experience leading teams and supervising staff.
• Experience implementing Lean concepts to improve operations.

Responsibilities

• Review freight for linehauls to optimize costs within a private fleet.
• Supervise Load Planners, dispatchers, and dockworkers.
• Investigate issues affecting performance and customer satisfaction.
• Drive continuous improvement and reduce costs through Lean initiatives.
• Schedule workload and manage disputes and escalation requests.
• Monitor delivery performance and maintain shipping documentation.
• Hire, train, and conduct performance evaluations.
• Maintain a safe work environment and report incidents.

Skills

Leadership

Cross-functional collaboration

Lean concepts

Communication skills

Staff coaching

Education

Bachelor's degree in a related field

Tools

Oracle Transportation Management

Transportation Management System (TMS)

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer’s expectations.

What your day-to-day will look like:

• Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within a private fleet
• Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freight
• Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients
• Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
• Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters
• Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
• Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
• Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution.
• Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

At a minimum, you’ll need:

• 5 years of experience in transportation or logistics

It’d be great if you also have:

• Bachelor’s degree in a related field
• Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management
• Experience with process improvement initiatives
• Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• A willingness to work cross-functionally on multiple accounts
• Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.