Supervisor, Operations

Saks Fifth Avenue; United States; On-site; USD 51,000 - 68,000; Full time

Job summary

Exemplar Luxury Group is seeking a Supervisor, Operations to oversee associates across departments, review quality scores, and coach staff. You will update department boards, assign workload, and adjust resources to meet distribution goals.

The role requires a four-year degree or equivalent experience, strong attention to detail, excellent communication and organizational skills, and the ability to multi-task while maintaining safety standards and completing administrative duties.

Qualifications

• Bachelor's degree or 2+ years related experience required.
• Attention to detail and ability to work independently.
• Experience recruiting, interviewing, and hiring associates.

Responsibilities

• Oversee associates across departments and manage workload.
• Review performance metrics and coach staff as needed.
• Plan daily workflow and coordinate cross-department flow.
• Ensure safety guidelines and administrative tasks are completed.
• Create, manage, and support recognition and communication programs.

Skills

Attention to detail

Communication

Organizational skills

Multi-tasking

Coaching

Education

Bachelor's degree or equivalent experience

Job description

Salary Range $51,000 - $68,000*

Job Description

ELG is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

In the Supervisor, Operations role you will be responsible for overseeing associates in various roles across departments. Review quality performance scores and coach associates as needed. Update communication board within department to assign workload to associates and be able to evaluate workload and make resource adjustments as needed.

What You’ll Do

• Requires attention to detail and ability to work independently
• Recruit, interview and hire associates.
• Maintain daily productivity, metric goals, and monitor attendance of department.
• Coach, motivate, and counsel associates as needed
• Provide training and information to improve accuracy and efficiency
• Be proactive in cross training and keep detailed records of skill set on each associate
• Ability to multi-task, have strong communication and organizational skills
• Plan daily workflow, assignments, and priorities
• Work with other departments to coordinate flow through the facility to meet distribution goals
• Maintain communication with manager regarding all department activities and issues.
• Ensure all safety guidelines are followed, and a culture of safety is present in work area.
• Ensure all administrative tasks are completed as assigned.
• All other duties as assigned.
• Creating, managing, and supporting recognition and communication programs

What You Bring

Bachelor’s degree from a four-year college or university; or two or more years related experience and/or training; or the equivalent combination of education and experience.

PHYSICAL DEMANDS

Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 50 pounds.The employee may be required to occasionally stoop, bend, or kneel.

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world’s most desirable brand partners, we’re delivering exceptional products and thoughtful services enabled by our investments in data and technology. Through the expertise of our team members, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our ELG culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

As a woman-co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America’s few openly gay CEOs, ELG is proud to celebrate associates from different backgrounds, experiences, and communities.

We’ve made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged.

We are committed to providing reasonable accommodation during our Talent Attraction process.

If you have a disability and need assistance or accommodation, please email us at [e-mail].

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.