Supervisor, Operations

RXO; Southfield (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career & Leadership development

Paid time off & holidays

Volunteer days

Job summary

RXO is seeking a Supervisor, Operations to oversee daily logistics and supplier performance across North America. You will ensure transportation, communication and customer service issues are resolved to meet customer expectations.

You will lead Load Planners, dispatchers, and dockworkers, drive continuous improvement, and manage daily workload based on customer input and disputes. A strong leader with Lean experience will thrive here.

Qualifications

• 5 years of experience in transportation or logistics.
• Bachelor's degree in a related field.
• Experience with a Transportation Management System (TMS), preferably Oracle Transportation Management.
• Experience with process improvement initiatives.
• Strong leadership and collaboration skills with the ability to supervise, coach and influence employees.

Responsibilities

• Review freight for linehauls and routes to maintain lowest cost options for a private fleet.
• Manage Load Planners, dispatchers and dockworkers involved in routing, tracking and loading/unloading freight.
• Investigate and resolve internal issues that impact performance, morale and customer satisfaction.
• Implement Lean concepts and continuous improvement to lower costs and increase performance.
• Schedule daily workload based on customer input and supplier disputes and warnings.
• Monitor disputes and escalation requests; track supplier on-time shipping performance.
• Document delivery performance and maintain shipping records; analyze root causes of delays.
• Oversee hiring, training, performance appraisals, discipline and conflict resolution.
• Maintain a safe, harassment-free workplace; report issues to management.

Skills

Leadership

Collaboration

Supervision

Coaching

Influence

Education

Bachelor's degree in a related field

Tools

Oracle Transportation Management

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and supplier performance. You'll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.

What your day-to-day will look like:

• Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within a private fleet
• Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freight
• Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients
• Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
• Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters
• Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
• Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
• Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution.
• Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

At a minimum, you'll need:

• 5 years of experience in transportation or logistics

It'd be great if you also have:

• Bachelor's degree in a related field
• Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management
• Experience with process improvement initiatives
• Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• A willingness to work cross-functionally on multiple accounts
• Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.