Supervisor, Operations

DSV; Santa Clara, Northern (CA, KY); Hybrid; USD 70,000 - 87,000; Full time

Job summary

DSV in Santa Clara, CA, is seeking an Operations Supervisor to oversee day-to-day freight handling and ensure timely movement of goods. You will coordinate with customers, carriers and internal teams, manage processes and ensure compliance with company policies and regulatory requirements.

The role requires a Bachelor’s in logistics or related field, 3–5 years in freight operations with supervisory experience, and strong leadership, organization, and communication skills.

Qualifications

• Bachelor’s degree in logistics, supply chain management or related field. Certifications in freight operations management are advantageous.
• Minimum of 3–5 years of experience in freight operations or logistics roles with supervisory experience.

Responsibilities

• Lead and supervise a team of freight handling and operational staff.
• Assign tasks, provide guidance, and monitor performance to ensure efficient operations.
• Coordinate the loading, unloading, and handling of freight shipments.
• Ensure proper documentation, labeling, and packaging of goods in compliance with regulations.
• Plan and prioritize freight operations to meet customer demands and deadlines.
• Monitor workflow and adjust resources as needed to optimize efficiency.
• Liaise with customers, carriers, and other stakeholders to coordinate freight movements and address inquiries or issues.
• Ensure timely communication and resolution of customer concerns.
• Implement quality control measures to ensure accuracy and integrity of freight handling processes.
• Conduct regular inspections and audits to maintain high service quality.
• Enforce safety protocols and procedures to promote a safe working environment.
• Oversee inventory control processes, including stock management, cycle counts, and reconciliation.
• Maintain accurate inventory records and ensure compliance with inventory management policies.
• Prepare operational reports, including performance metrics, inventory levels, and incident reports.

Skills

Leadership

Team management

Organizational skills

Communication skills

Customer service

WMS

TMS

Education

Bachelor's degree in logistics, supply chain management or related field

Certifications in freight operations management advantageous

Tools

WMS

TMS

Job description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at https://www.dsv.com

Location: USA - Santa Clara, 3601 Juliette Lane

Division:Solutions
Job Posting Title: Supervisor, Operations
Time Type: Full Time

Summary

The Operations Supervisor is responsible for overseeing the day-to-day operations of freight handling, ensuring timely and efficient movement of goods. This role involves coordinating with various stakeholders, managing operational processes, and ensuring compliance with company policies and regulatory requirements.

Day Shift: M-F, 7:00am - 4:00pm

Duties and Responsibilities

• Lead and supervise a team of freight handlers and operational staff.
• Assign tasks, provide guidance, and monitor performance to ensure efficient operations.
• Coordinate the loading, unloading, and handling of freight shipments.
• Ensure proper documentation, labeling, and packaging of goods in compliance with regulations.
• Plan and prioritize freight operations to meet customer demands and deadlines.
• Monitor workflow and adjust resources as needed to optimize efficiency.
• Liaise with customers, carriers, and other stakeholders to coordinate freight movements and address inquiries or issues.
• Ensure timely communication and resolution of customer concerns.
• Implement quality control measures to ensure accuracy and integrity of freight handling processes.
• Conduct regular inspections and audits to maintain high standards of service quality.
• Enforce safety protocols and procedures to promote a safe working environment.
• Conduct safety training and provide guidance on proper handling techniques.
• Oversee inventory control processes, including stock management, cycle counts, and reconciliation.
• Maintain accurate inventory records and ensure compliance with inventory management policies.
• Prepare operational reports, including performance metrics, inventory levels, and incident reports.
• Maintain accurate documentation of freight movements, including bills of lading and shipping manifests.

Educational background / Work experience

• Bachelor's degree in logistics, supply chain management, business administration, or a related field. Relevant certifications or training in freight operations management are advantageous.
• Minimum of 3-5 years of experience in freight operations or logistics roles, with demonstrated experience in supervisory or leadership positions.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of freight handling processes and regulatory requirements.
• Proficiency in using warehouse management systems (WMS) and transportation management systems (TMS).
• Strong communication and customer service skills.

Supervisory Responsibilities (if any)

• Supervise and mentor freight handling teams, including providing training, coaching, and performance evaluations.

Preferred Qualifications

• Certification in logistics or supply chain management (e.g., CLTD, CSCP).
• Experience with international freight operations and customs clearance processes.
• Knowledge of industry-specific regulations and compliance standards.

Language Skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint).
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS)

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $69,696 – $87,120 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV