Supervisor, Operations

Collectors Universe, Inc.; Oregon; Hybrid; USD 62,000 - 72,000; Full time

Job summary

Collectors is seeking an Operations Supervisor for our Beckett team to launch a new card grading operation in Tigard, Oregon. You will oversee end-to-end processes, including receiving, research, encapsulation, QC, imaging, invoicing, and shipping, reporting to the Operations Manager.

Ideal candidates bring supervisory experience, strong MS Office skills, and a track record of meeting production goals. WFH flexibility is limited; on-site, weekdays, with occasional travel to shows on the West

Qualifications

• Proven supervisory experience; Bachelor's degree required.
• Strong time management and multi-tasking abilities.
• Excellent organizational and productivity focus.

Responsibilities

• Meet quarterly revenue and profit goals by coaching staff.
• Enforce policies to maximize productivity.
• Organize workflow and set daily/weekly objectives.
• Monitor productivity and provide feedback.
• Travel to trade shows and events as needed.

Skills

MS Office

Time management

Organizational skills

Team leadership

Problem solving

Supervisory experience

Education

Bachelor's Degree

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have authenticated and graded millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Florida, Jersey City, Hong Kong, Mexico, Paris, Shanghai, and Tokyo.

We’re looking for an Operations Supervisor for our Beckett team to launch a new card grading operation in Tigard, Oregon. The role oversees the end-to-end card grading process: receiving, research & ID, encapsulation, quality control, imaging, invoicing, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new office space and join a team that is growing quickly. You’ll report to the Operations Supervisor and work from the Tigard, Oregon office Monday through Friday for a shift from between the hours between (6:30 am - 5:00 pm). Initial training will take place at Beckett's Plano, Texas headquarters. In addition to managing the on-site operations, this Supervisor and the operations team may occasionally be asked to travel to card shows over the weekend on the West coast to support on-site grading operations.

Essential Duties and Responsibilities

• Ensure that the department meets the projected quarterly revenue and profit goals through motivating, coaching, and training employees
• Implement and enforce policies and procedures to be followed in order to optimize maximum productivity
• Organize the workflow and ensure that employees understand their duties and delegated tasks; establish daily objectives and weekly schedules
• Monitor employee productivity
• Coach, counsel, and discipline employees providing constant feedback and evaluation
• Make recommendations for promotions to Operations Manager
• Resolve discrepancies with submissions by using standard operating procedures including calling or emailing customers
• Track and create KPIs and Metrics monthly to be submitted to management; working cross-functionally with other departments
• Occasional travel to trade shows and events

Competencies and Key Skills

• Proficient in Microsoft applications (Word, Excel, Outlook, Office 365)
• Must be able to multi-task and manage time efficiently, prioritizing what work needs to be done first
• Strong organizational skills to achieve production goals and maximize productivity
• Balance team and individual responsibilities, ability to work in a positive team environment
• Works well under pressure
• Quickly and accurately identify and resolve problems with limited supervision
• Proven experience as supervisor or relevant role, Bachelor's Required

Salary Range: The salary range for this position is $62,000.00 - 72,000.00. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail] U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.