Supervisor, Operations

Exemplar Luxury Group; Dallas (TX); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Employee discount

Dental insurance

Vision insurance

Job summary

Exemplar Luxury Group in Dallas seeks a Supervisor, Operations to oversee associates across departments, review quality scores, and coach staff to meet workload and productivity targets.

Bachelor's degree or 2+ years related experience required; strong attention to detail, communication, and multi-tasking are essential.

We offer comprehensive benefits including medical, dental, vision, 401(k) and employee discount; join a fast-growing luxury retailer committed to exceptional service.

Qualifications

• Bachelor's degree or 2+ years related experience.
• Strong attention to detail and accuracy.
• Ability to recruit, interview and hire associates.

Responsibilities

• Oversee associates across departments and review quality performance scores.
• Coach associates as needed and update workload assignments.
• Maintain daily productivity, metrics and attendance.
• Provide training to improve accuracy and efficiency.
• Plan daily workflow, assignments and priorities.
• Coordinate with other departments to meet distribution goals.
• Ensure safety guidelines are followed and a culture of safety.
• Complete administrative tasks and support recognition programs.

Skills

Attention to detail

Multi-tasking

Communication skills

Organizational skills

Coaching and mentoring

Education

Bachelor's degree or 2+ years related experience

Job description

Who We Are Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Job Description

In the Supervisor, Operations role you will be responsible for overseeing associates in various roles across departments. Review quality performance scores and coach associates as needed. Update communication board within department to assign workload to associates and be able to evaluate workload and make resource adjustments as needed.

What You’ll Do

• Requires attention to detail and ability to work independently
• Recruit, interview and hire associates.
• Maintain daily productivity, metric goals, and monitor attendance of department.
• Coach, motivate, and counsel associates as needed
• Provide training and information to improve accuracy and efficiency
• Be proactive in cross training and keep detailed records of skill set on each associate
• Ability to multi-task, have strong communication and organizational skills
• Plan daily workflow, assignments, and priorities
• Work with other departments to coordinate flow through the facility to meet distribution goals
• Maintain communication with manager regarding all department activities and issues.
• Ensure all safety guidelines are followed, and a culture of safety is present in work area.
• Ensure all administrative tasks are completed as assigned.
• All other duties as assigned.
• Creating, managing, and supporting recognition and communication programs

What You Bring

Bachelor's degree from a four-year college or university; or two or more years related experience and/or training; or the equivalent combination of education and experience.

Physical Demands

Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. The employee may be required to occasionally stoop, bend, or kneel.

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and thoughtful services enabled by our investments in data and technology. Through the expertise of our team members, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. As a woman-co-founded, majority women-led organization outpasing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged. We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or accommodation, please email us at [e-mail] .

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits

• Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Salary Range $51,000 - $68,000*