Supervisor, Operations

DSV

Boise (ID)

On-site

USD 60,000 - 75,000

Full time

2 days ago

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Job summary

DSV is seeking an Operations Supervisor at our Boise, ID site. This role oversees inbound/outbound activities, labor planning, and staff management to ensure safe, efficient warehouse operations.

Responsibilities include daily work scheduling, HR-related tasks, and pursuing cost savings while meeting client KPIs and quality standards. Strong leadership, communication, and hands-on warehouse experience are essential.

Qualifications

High school diploma or GED required.
3 years’ experience in logistics/distribution environment.
1 year supervisory experience required.
Prior MHE certification preferred.

Responsibilities

Supervise staff and scheduling, ensuring daily workload is aligned.
Communicate critical issues to senior management and clients.
Develop and implement efficient operations, SOPs, and cost controls.
Meet client KPIs and quality system requirements.
Hire, train, and evaluate staff, supporting HR processes.
Plan daily work and allocate tasks to warehouse staff.

Skills

English proficiency

Leadership

Team supervision

Education

High school diploma or GED

MHE certification preferred

Tools

RF Scanners

WMS functions

Microsoft Office

Job description

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

Location: USA - Boise, S Federal Way

Division:Solutions
Job Posting Title: Supervisor, Operations
Time Type: Full Time

POSITION SUMMARY

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client.
Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
Meets all client specified KPI’s and complies with Quality system requirements.
Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.
Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
Assigns supervisory duties to experienced team members acting as lead for lower-level warehouse staff. Keeps abreast of progress or problems.
Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
Assists in the physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
Provides ongoing growth and development opportunities for team members
Provides input and conducts annual performance reviews for team members
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate and client)

SKILLS & ABILITIES

Education & Experience:

Must have a High school diploma or general education degree (GED)
3 years’ experience working in a logistics/distribution/relevant environment
1 year experience in a supervisory role
Preferred: Prior MHE certification / knowledge of basic MHE operation

Certificates, Licenses, Registrations or Professional Designations

Satisfactory completion of a forklift training program

Computer Skills:

Proficient in Microsoft Office (Excel, Work, and Power Point)
RF Scanners
WMS functions

Language Skills

English (reading, writing, verbal)
Business communication

Mathematical Skills

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products

Other Skills

Strong attention to detail accuracy and accomplish job tasks in a timely manner
Good organizational and personnel skills
Good communication skills, written and oral
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and cooler months can range from mild to moderate.

CORE COMPETENCIES

Leader of Others

Accountability
Business Acumen
Communication / Building Partnership
Developing Oneself
Developing Others
Drive for Results
Embracing Change
Problem Solving
Empowerment
Leadership Excellence
Leading Change
Problem Solving

Independent Contributor

Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies

PHYSICAL DEMANDS

Occasionally

Bending

Frequently

Walking and Standing

Constantly

Sitting

Ability to Lift/Carry and Push/Pull

11-20 pounds
Reach above shoulder, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $60,192 – $75,240 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.