Supervisor, Onsite Services

W. W. Grainger; City of Rochester (NY); Hybrid; USD 68,000 - 113,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

W.W. Grainger, Inc. is seeking a Supervisor Onsite Services to lead KeepStock engagements across Erie, PA, Corning, NY, and Binghamton, NY. The role requires coaching a team of Onsite Representatives and Specialists and collaborating with sales and branch teams to deliver value to customers.

You will drive productivity, manage KeepStock projects, and ensure resources are provided to support customers in your geography.

Qualifications

• 3+ years in retail, manufacturing, or industrial business with leadership.
• Understanding of financial and economic concepts to perform P&L tasks.
• Situational leadership experience in a matrixed environment.
• Experience building and sustaining partnerships and teams.

Responsibilities

• Lead KeepStock management and keep teams aligned across geography.
• Coach a team of 4-9 Onsite Representatives and Specialists.
• Partner with Sales and Branch teams to grow KeepStock opportunities.
• Drive productivity, profitability, and customer satisfaction within the KeepStock program.

Skills

Leadership

P&L understanding

Team coaching

Process improvement

Job description

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Location: BINGHAMTON, NY, US, 13905 ERIE, PA, US, 16501-1505 CORNING, NY, US, 14830-2847

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $67,900.00 – $113,200.00. This role is eligible for an incentive target of up to 10%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Supervisor Onsite Services leads a team and oversees all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

This position covers Erie, PA and Corning, NY to Binghamton, NY areas. Eligible candidate will reside and travel throughout this area.

You Will

• KeepStock Management/Leadership:
• Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
• Select, coach, and retain a diverse team
• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
• Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.
• Ensure proper solutions and resources are being offered/deployed to customers.
• Partnerships to influence Growth:
• Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.
• Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.
• Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

You Have

• 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.
• Understanding of financial and economic concepts to perform the P&L tasks.
• Situational leadership experience in a matrixed environment and lead others not directly within span of control
• Experience building and sustaining partnerships and teams.
• Strength in process improvement, ownership and control and project management.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.