Supervisor, Office

Americold; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Americold is seeking a capable supervisor to oversee daily departmental activities and ensure smooth operations within the facility. You will address escalated inquiries, process orders, and maintain comprehensive records for inventory, personnel, and supplies.

Ideal candidates will have at least 3 years of experience in office supervision, strong communication skills, and proficiency with Microsoft Office and company software. Some travel may be required for business purposes.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of experience in office supervision or administrative management.
• Ability to use Company Software, Microsoft Office Suite, calculators, desktop computers, and photocopiers.
• Effective verbal and written communication required.

Responsibilities

• Supervise office administrative or customer service staff to ensure quality standards, deadlines, and proper procedures are followed.
• Implement corporate and departmental policies, procedures, and service standards in collaboration with management.
• Prepare and issue work schedules, deadlines, and duty assignments to maintain adequate staffing and effective performance.
• Maintain and review records related to inventory, personnel, orders, supplies, and machine maintenance.
• Resolve customer complaints and provide guidance to employees in handling complex problems and disputes.
• Evaluate employee performance, prepare appraisals, and recommend personnel actions such as promotions or disciplinary measures.
• Assess training needs and arrange or provide appropriate instruction for staff.

Skills

Staff supervision

Customer service

Record keeping

Policy implementation

Team leadership

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Company Software

Calculators

Desktop computers

Photocopiers

Job description

What You'll Do

You will supervise employees and coordinate daily departmental or facility activities, ensuring efficient operations and adherence to company policies. You will address escalated inquiries and complaints, process orders, and maintain records related to inventory, personnel, and supplies. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Supervise office administrative or customer service staff to ensure quality standards, deadlines, and proper procedures are followed.
• Implement corporate and departmental policies, procedures, and service standards in collaboration with management.
• Prepare and issue work schedules, deadlines, and duty assignments to maintain adequate staffing and effective performance.
• Maintain and review records related to inventory, personnel, orders, supplies, and machine maintenance.
• Resolve customer complaints and provide guidance to employees in handling complex problems and disputes.
• Evaluate employee performance, prepare appraisals, and recommend personnel actions such as promotions or disciplinary measures.
• Assess training needs and arrange or provide appropriate instruction for staff.

What Experience and Education You Need

• High school diploma or GED required.
• Minimum 3 years of experience in office supervision or administrative management required.
• Ability to use Company Software, Microsoft Office Suite, calculators, desktop computers, and photocopiers required.
• Effective verbal and written communication required.

What Could Set You Apart

• Cold Storage or Food Industry experience Ability to supervise employees.
• Logistics or Warehouse Industry experience

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.