Supervisor of Patient Access -Full Time-Days

Cape Fear Valley Health; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Cape Fear Valley Health is seeking a Patient Access Supervisor to plan, organize, direct, and control daily patient access operations at Hoke Hospital in Raeford, NC. The role emphasizes data integrity, compliance, and staff development in collaboration with the education coordinator and preceptors.

The position requires hospital Patient Access experience, knowledge of medical terminology, and certifications within a year.

Qualifications

• High school diploma required.
• Associate degree in Business or Healthcare Administration preferred.
• HBI or CHAA and CAM Certification required within one year of employment.

Responsibilities

• Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes.
• Maintains and prepares payroll time records and reports.
• Interviews and recommends applicants for employment.
• Prepares and presents performance reports to Leadership and others as necessary.
• Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access.
• Provides leadership and support to all areas of patient access and is expected to be available to address any issues.
• Conducts audits of employees work ensuring the data in the systems are accurate and complete.
• Collaborates with management in continuous process improvements.
• Provide training and education on policies, procedures, and systems.
• Completes and conducts yearly evaluations.
• Facilitate monthly department meetings and attend leadership meetings.
• Other duties as assigned

Skills

Medical terminology

Typing 45 wpm

Staff scheduling

Unsupervised work

MS Office proficiency

Critical thinking

Multi-tasking

Customer service

insurance knowledge

Education

High school diploma

Associate degree in Business or Healthcare Administration

CHAA and CAM Certification within 1 year

Tools

MS Office

Job description

Summary

Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.

Facility

Hoke Hospital

Location

Raeford, North Carolina

Department

PFS Registration

Job Family

Management

Work Shift

Days (United States of America)

Summary

Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.

Major Job Functions

• Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes
• Maintains and prepares payroll time records and reports
• Interviews and recommends applicants for employment
• Prepares and presents performance reports to Leadership and others as necessary
• Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access
• Provides leadership and support to all areas of patient access and is expected to be available to address any issues
• Conducts audits of employees work ensuring the data in the systems are accurate and complete
• Collaborates with management in continuous process improvements
• Provide training and education on policies, procedures, and systems
• Completes and conducts yearly evaluations
• Facilitate monthly department meetings and attend leadership meetings
• Other duties as assigned

Minimum Qualifications

Education And Formal Training

• High school diploma required
• Associate degree in Business or Healthcare Administration preferred
• HBI or CHAA and CAM Certification required within one year of employment required

Work Experience

• 3 years of hospital Patient Access experience required

Knowledge, Skills, And Abilities Required

• Knowledge of medical terminology
• Ability to type 45 words per minute
• Ability to coordinate staffing and other supervisory activities required
• Ability to work unsupervised
• Proficient in MS Office applications required
• Critical thinking skills and ability to problem solve and multi-task required
• Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
• Knowledge of insurance and collection of payments required
• Excellent verbal and written communication skills are required
• Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred
• Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities

Physical Requirements

• Must be able to communicate orally, see, and hear to collect information
• Must have dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Answers telephone calls, uses computer, and other business machines extensively
• Bends, reaches pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity