Supervisor of Patient Access

WVU Medicine; United States; On-site; USD 44,000 - 65,000; Full time

Job summary

GRMC Garrett Regional Medical Center is seeking a supervisor to oversee patient access processing, including registration, scheduling, and insurance verification, to ensure the financial viability of the clinical and business enterprise. The role requires at least two years in patient financial services or healthcare, supervisory experience, and HFMA CRCR certification within one year.

Strong communication and leadership are essential, with responsibilities spanning staff coaching, training, and

Qualifications

• Two years of patient financial services, patient access, or registration experience.
• Two years of experience in a healthcare setting.
• Supervisory experience.

Responsibilities

• Supervises and coordinates registration & scheduling; maintains knowledge of third party payor requirements.
• Coordinates and supervises access processing for verification, notification and pre-certification to minimize denials.
• Provides daily staff supervision for prompt, courteous service to patients, visitors, physicians, and co-workers.
• Monitors operations to ensure adherence to policies and procedures; assists in policy upkeep.
• Coordinates registration/scheduling with other departments and outside sources to ensure continuity of care.
• Interviews and screens potential employees and aids in filling vacancies.
• Ensures training of new employees and identifies ongoing education needs.
• Handles complaints and investigates for resolution.
• Monitors staff performance for efficient high-quality service.
• Completes performance evaluations; participates in employee reviews.
• Implements WVUH Corrective Action steps as needed.
• Manages staffing schedules including leave time; maintains operational knowledge.
• Keeps staff informed through meetings and communications.
• Assists staff in coordinating financial services prior to visits.
• Communicates workflow hindrances to Manager/Director.
• Organizes daily tasks for productivity and efficiency.
• Assists with annual budget process.
• Maintains 95% registration accuracy per audit.

Skills

Excell ent oral and written communicat

Computer literacy

Medical terminology

Diplomacy

Customer service etiquette

Education

High school diploma

HFMA CRCR Certification

Associates BA/BS

Tools

ICD-9 and CPT coding

Job description

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1.High school graduate or equivalent.
• 2.Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.

EXPERIENCE:

1. Two (2) years of patient financial services, patient access, or registration experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1.Associates Degree, BA or BS.

EXPERIENCE:

• 1.Two years of experience in a healthcare setting
• 2.Supervisory experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Supervises and coordinates activities related to registration & scheduling. Maintaining current knowledge of third party payor and managed care requirements
2. Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials
3. Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
4. Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures
5. Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
6. Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions
7. Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees
8. Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution
9. Monitors performance of staff on a daily basis to ensure efficient high quality service
10. Completes performance evaluations for new employees, as well as annual evaluations
11. Participates with Manager in evaluation of employees who fall below expectations
12. Able to institute first step (verbal counseling) of WVUH Corrective Action Policy
13. Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed
14. Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e-mail correspondence
15. Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate
16. Communicates problem hindering workflow to Manager or Director in a timely manner
17. Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency
18. Assist with annual budget process
19. Maintains registration accuracy threshold of 95% as identified in audit processing
20. Compiles daily cash deposits and reconciles individual cash drawers

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift
2. Must be able to sit for extended periods of time
3. Must have reading and comprehension ability and must be able to read and write legible in English
4. Visual acuity must be within normal range
5. Must be able to communicate effectively
6. Must be able to exert in excess of 50 pounds of force occasionally to move patients or objects
7. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office type environment
2. Patient care environment

SKILLS AND ABILITIES:

1. Excellent oral and written communication skills
2. Working knowledge of computers
3. Basic knowledge of medical terminology, third party payors, knowledge of business math, time of service collection, process ICD-9 and CPT coding preferred
4. Must demonstrate the ability to use tact and diplomacy in dealing with others
5. Excellent Customer service and telephone etiquette

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Exempt)

Compensation Range:

$43,638.40 - $65,457.60

Compensation Range is based on 100% FTE. Salary will be prorated if hired at less than 100% FTE.

Company:

GRMC Garrett Regional Medical Center

Cost Center:

545 GRMC Patient Access

Address:

251 N 4th Street

Oakland

Maryland

Benefit eligible employees classified as at least 0.5 eligible for:

• Medical, Dental, Vision, Disability Coverage, Tuition Program, Retirement, Paid Time Off, Wellness Program

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.