Supervisor of Mortgage Default Servicing

Fnb Online; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Fnb Online in Pittsburgh is looking for a Supervisor of Mortgage Default Servicing. In this full-time role, you will manage delinquent loans, oversee staff, and ensure compliance with bank and federal regulations. The ideal candidate will have a BA/BS and at least 5 years of related experience.

This position requires strong management skills and expertise in collections, foreclosure, and loan servicing. Join our team to make a difference for us and for your future.

Qualifications

• 5 years of experience in relevant fields such as collections, foreclosure and default servicing.
• Excellent management, communication, and organizational skills essential for this position.

Responsibilities

• Manage staff and oversee delinquent loans including collections and foreclosure efforts.
• Ensure compliance with bank and federal guidelines.
• Review and execute necessary legal documents.
• Collaborate with legal partners on complex accounts.
• Manage vendor relationships and oversee all loss mitigation cases.

Skills

Excellent management skills

Excellent communication skills

Excellent organizational skills

Analytical skills

Interpersonal skills

Experience in collections

Experience in foreclosure

Experience in loss mitigation

Job-related software

Education

BA or BS

Tools

MS Word

MS Excel

MS PowerPoint

Job description

## Supervisor of Mortgage Default ServicingApplylocations: Pittsburgh, PAtime type: Full timeposted on: Posted Todayjob requisition id: 2026-01419## Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.## **Join our team. Make a difference - for us and for your future.****Position Title:** Supervisor of Mortgage Default Servicing**Business Unit:** Mortgage Administration**Reports to:** Manager of Default Servicing**Position Overview:**This position is primarily responsible for managing the risk associated with real estate secured loan delinquency to include collections, loss mitigation and foreclosure. The incumbent manages staff and strategically aligns staff assignments to minimize risk and to ensure expected penetration. The incumbent is responsible for ensuring compliance with all Bank, state, investor and federal guidelines and regulations refining processes and documenting procedures to ensure adherence to changing requirements.**Primary Responsibilities:**Oversees and manages the activities of the department by coordinating all delinquent loans including all foreclosure and loss mitigation efforts ensuring compliance with Bank, state, federal and investor guidelines.Reviews and executes (if applicable) all documents such as complaints, affidavits and loss mitigation agreements. Approves all expenses related to collections, foreclosure or loss mitigation.Approves all foreclosure and legal action attorney referrals and provides bidding instructions prior to a set foreclosure sale.Oversees account distribution, penetration and conducts monthly account reviews to ensure quality and coverage according to policies and procedures.Manages larger complex accounts by collaborating with internal and external legal partners, engaging compliance and risk when necessary and ensuring that all legal remedies are explored to minimize financial and reputational risks associated with the handling of distressed loans.Manages vendor relationships to ensure adherence to service level agreements including pricing.Oversees and provides approval of all loss mitigation cases such as repayment plan, forbearance, modification, deed in lieu or short-sale.Prepares all replacement requisition requests with proper justification, conducts interviews and annual reviews and assists in preparing department budget.Manages all investor reports related to default servicing (FHLB, GSE, MI, HAMP, etc.). Manages the expense reimbursement function with all GSE’s including balancing the GSE expense GL on a monthly basis.Creates, updates and maintains policies and procedures and ensures proper staff training to ensure compliance and understanding.Performs other related duties and projects as assigned.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.**Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:**BA or BS **Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:**5 **Skills Required to Perform the Primary Responsibilities of this Position:**Excellent management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in collections, foreclosure, loss mitigation, default servicing of GSE, FHLB and investor loans for reporting, conveyance, reimbursements etc. and CFPB default servicing requirements. **Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:**N/A **Physical Requirements or Work Conditions Beyond Traditional Office Work:**N/A### **Equal Employment Opportunity (EEO):**It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.