Supervisor of MLTC Contracted Vendors and Scheduling

Nascentia Health, Inc.; City of Syracuse (NY); Hybrid; USD 62,000 - 70,000; Full time

Benefits offered by this job

401K with employer match

On-Site Gym

Hybrid position possibility

Tuition reimbursement

Partially funded HSA

Employee Recognition Platform

Paid Time Off and Holidays

Disability Insurance

Employee Assistance Program

Job summary

Nascentia Health, Inc. in Syracuse, NY is seeking a Supervisor of MLTC Contracted Vendors and Scheduling to lead contracted vendors performing UAS-NY assessments and to oversee the Assessment Scheduling team.

You will ensure high-quality, timely, and compliant assessments aligned with organizational standards. Collaborating with Care Management leadership, you will coordinate with scheduling and care teams, monitor vendor performance, provide regular reports to health plan leadership, and guide

Qualifications

• 2+ years in Scheduling, Call Center, Healthcare, or similar.
• Experience managing direct reports preferred.
• Valid New York State Driver’s License.
• Proficiency with computer systems, Microsoft Office and various software applications.
• Ability to adapt to shifting priorities, demands, and timelines.
• Discretion in handling confidential information.
• Excellent communication skills, verbal and written.

Responsibilities

• Manage and oversee contracted vendors performing UAS-NY assessments to ensure compliance with standards and regulations.
• Monitor performance for quality, timeliness, and accuracy, addressing deficiencies promptly.
• Conduct regular performance reviews and audits of vendor compliance and effectiveness.
• Act as primary point of contact for vendor-related issues and resolve concerns including disputes and member complaints.
• Organize and oversee vendor training and onboarding to align with policies and documentation standards.
• Monitor and track assessment volumes and ensure appropriate distribution to vendors.
• Collaborate with Care Management leadership to ensure smooth transitions from assessment to care management.
• Collaborate with Health Plan IT and operations to resolve data integration issues with Care Management and CRM systems.
• Facilitate regular meetings with vendors for alignment and transparency.
• Provide regular updates and reports to Health Plan leadership on vendor performance and metrics.
• Direct oversight of Scheduling and Mailing Coordinators team and scheduling activities.
• Monitor Assessment Nurse calendars to meet productivity requirements.
• Conduct performance appraisals and coordinate disciplinary actions with HR.
• Implement and propose process improvements to leadership.
• Maintain working knowledge of department software and tools.
• Collaborate with Assessment Team Supervisor and other leaders to ensure scheduling excellence.
• Maintain strong internal/external customer service and stakeholder communication.

Skills

Vendor management

Scheduling coordination

Healthcare operations

Regulatory knowledge

Job description

Supervisor of MLTC Contracted Vendors and Scheduling

The Supervisor of MLTC Contracted Vendors and Assessment Scheduling is responsible for the day-to-day oversight and management of contracted vendors performing UAS-NY assessments on behalf of Nascentia and for supervising the Assessment Scheduling team. This role ensures high-quality, timely, and compliant assessments in alignment with organizational standards, regulatory requirements, and member needs.

Additionally, the Supervisor oversees the Scheduling and Mailing Coordinators under the guidance of the Regional Program Director and VP of Care Management. Acting as a liaison between the Assessment Team and Care Management ensures the smooth coordination of UAS-NY assessments, home evaluations, and other processes required to meet regulatory time frames.

Collaboration with Care Management leadership is essential to promote efficiency, teamwork, effective communication, and job satisfaction within clinical and administrative operations.

Job Responsibilities:

• Manage and oversee contracted vendors performing UAS-NY assessments to ensure compliance with organizational standards and state regulations.
• Monitor performance for quality, timeliness, and accuracy, addressing any deficiencies promptly
• Conduct regular performance reviews and audits to evaluate vendor compliance and effectiveness.
• Act as the primary point of contact for vendor-related issues and collaborate to resolve concerns effectively, including disputes and member complaints.
• Organize and oversee vendor training and onboarding needs to ensure alignment with organizational policies and documentation standards
• Responsible for monitoring and tracking the volume of assessments, ensuring appropriate distribution to vendors.
• Work with care management leadership and teams to ensure smooth transitions from assessment to care management
• Collaborate with health Plan IT and operational teams to resolve issues with data integration into Care Management and CRM systems.
• Collaborate with vendors to address performance or workflow concerns. Act as a liaison between vendors and MLTC Care Management leadership to address operational needs and resolve issues.
• Facilitate regular meetings and communication with vendors to maintain alignment and transparency.
• Provide regular updates and reports to Health Plan leadership on vendor performance and key metrics.
• Direct oversight of the Scheduling and Mailing Coordinators team, affecting workflow handling, assessment prioritization, incoming and outgoing calls, and scheduling activities according to organizational standards and policies.
• Monitor Assessment Nurse's calendars to ensure assessment productivity requirements are met daily/weekly.
• Conducts performance appraisals of direct reports under the direction of the department Director and applies disciplinary measures as appropriate in collaboration with the Human Resources Department.
• Understanding and executing operations processes within the team to achieve high efficiency, quality of service, and capability to present process improvement ideas to department leadership.
• Working knowledge of department software
• Direct collaboration with Assessment Team Supervisor, Referral Center leadership, and Care management leadership to ensure operational excellence in scheduling assessments.
• Customer service excellence with internal and external stakeholders, including direct communication with applicants, members, and caregivers as required.
• Work closely with department leadership to provide communication, follow-up, and issues with resolutions.

Requirements:

• Relevant experience of 2 years or more in Scheduling, Call Center, Healthcare, or similar
• Management of direct reports, preferred
• Valid New York State Driver’s License
• Proficiency with computer systems, working knowledge of Microsoft Office, Internet and various software applications.
• Demonstrate ability to work independently and collaboratively with ability to adapt to shifting priorities, demands, and timelines.
• Demonstrates discretion in handling confidential and sensitive information
• Excellent communication skills, verbal and written.

Physical Requirements:

• Speaking/visual/hearing ability enough to comprehend and express written/verbal communication.
• Frequent sitting, standing, walking
• Extended periods of computer use
• Pushing, pulling, reaching, kneeling
• Ability to lift and move objects up to 40 pounds
• Hepatitis B Category II for the Hepatitis B Vaccine Program – Employee who rarely has contact with blood and body fluids

Competitive Salary [This position is an S01 exempt position with a min-max rate of: $62,353.20- $69,924.10/annually] with:

• 401K with generous Employer match
• On-Site Gym (free for all employees)
• Potential Hybrid Position (Partial Work From Home)
• Tuition Reimbursement
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, Sick and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!
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About Nascentia Health:

Nascentia Health is leading the way in home care, post-acute care, and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen