Supervisor of Clinic Ops

aah; Neenah (WI); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Parental leave

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a salaried administrator to oversee the Westhaven General Administration team. You will supervise non-physician staff and ensure efficient operations across reception, scheduling, accounting, medical records, and information systems.

You will lead HR activities, manage staff performance, and coordinate with physicians to deliver quality patient care. A Bachelor's in Health Care Administration and 3 years in a medical practice are required.

Qualifications

• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.

Responsibilities

• Supervises day-to-day activities of non-physician staff and monitors medical group operations.
• Oversee reception, scheduling, accounting, medical records, transcription, and information systems.
• Schedule non-physician staff and liaise between staff and physicians to ensure patient service quality.
• Manage accounts payable processes and payment approvals.
• Perform HR responsibilities including coaching, performance reviews, hiring, and promotions.

Skills

Leadership

Problem solving

Communication

Organizational skills

Team building

Education

Bachelor's Degree in Health Care Administration

Tools

Computer applications in medical practice

Job description

Department: 09120 AMG Westhaven - General Administration

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: Salaried position with a variable schedule. Typical work hours are Monday through Friday between 7:00 a.m. and 5:00 p.m., with flexibility based on operational needs.

Pay Range: $35.50 - $53.25

Major Responsibilities

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required: None Required.

Education Required: Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required: Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.

Knowledge, Skills & Abilities Required

• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions: Must be able to sit, walk, and stand throughout each day. Exposed to a normal office environment. Operates all equipment necessary to perform the job.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Benefits and more Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, c