Supervisor (NY)

Hallmark Management Service Inc.; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Annual merit increases

Medical, Dental, Vision Insurance

Company Paid Life Insurance

401K with company match

Free Meal while working

Free nonskid shoes

Employee Assistance Program

Job summary

Hallmark Management Service Inc. is a Buffalo-based onsite food service management company providing residential dining, catering, and retail operations. We value honesty, hardworking, hospitable, and hungry to achieve great things together.

We’re seeking a shift supervisor who can lead by example, uphold safety and service standards, and ensure customers are served efficiently during peak meal periods. The role requires teamwork, physical stamina, and a customer-first mindset.

Qualifications

• Must be able to work as part of a team.
• Ability to lift up to 40 lbs occasionally.
• Constant standing and walking throughout shift.

Responsibilities

• Lead by example and support company policies during shifts.
• Maintain a clean, organized workspace and proper labeling of products.
• Ensure station standards are met by team members in assigned areas.
• Provide directions to staff to serve customers efficiently during peak times.
• Communicate service issues to management for smooth operations.
• Demonstrate a customer-first attitude at all times.

Skills

Teamwork

Customer service

Communication

Safety protocols

Adaptability

Job description

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more.

Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together.

At Hallmark Management, We Offer

• Paid time off
• Paid Holidays
• Annual opportunities for merit increases
• Medical, Dental, Vision Insurance
• Company Paid Life Insurance
• 401K with a company match
• Free Meal while working
• Free nonskid shoes
• Employee Assistance Program

Job Related Duties & Responsibilities

• Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need
• Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.)
• Holds team accountable through field coaching during the shift
• Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards
• Assures all station specific standards are always being met through the employees working in those areas
• Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service
• Communicate service issues/information to management as needed to assure a smooth-running operation
• Exhibits a customer comes first attitude

Position Requirements

• Background Check/Drug Screen
• Ability to work as part of a team
• Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
• Requires constant standing and walking