Supervisor Neurosurgery Clinic

bannerhealth; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Banner Health in Phoenix, AZ, is seeking a Clinic Administrative Supervisor for the Neurosurgery Clinic. You will oversee non-physician staff, coordinate day-to-day operations, and ensure efficient patient services in a busy academic medical setting.

The role requires strong communication and organizational skills, plus experience in a physician’s office. You will collaborate with physicians and support teams to maintain high-quality patient care and streamlined clinic workflows.

Qualifications

• Requires literacy, communication and math skills demonstrated at the Associate’s Degree level.
• Current certification as a Medical Assistant, Nursing Assistant or LPN may be required for some assignments.
• Requires at least two years’ experience in a physician's office or medical environment with strong communication and organizational skills.
• Arizona Fingerprint Clearance Card and an Arizona Criminal History Affidavit may be required at hire for certain Behavioral Health facilities.

Responsibilities

• Supervise day-to-day activities of non-physician staff with a focus on productivity and operational efficiency.
• Select, train, coach, evaluate, and direct staff; schedule to ensure proper deployment across offices.
• Oversee reception, scheduling, patient services, medical records, and related administrative functions.
• Serve as liaison between staff and physicians to ensure excellent patient service and care.
• Maintain office policies in line with physician, facility, and regulatory requirements.
• Determine facility maintenance needs and coordinate internal/external resources to keep operations running smoothly.
• Cover front or back office tasks and administer medications as policies permit and as competencies allow.

Skills

Communication

Organization

Leadership (preferred)

Education

Associate's degree

Bachelor's degree preferred

Job description

Primary City/State: Phoenix, Arizona

Department Name: C/P-Neurosurgery-Clinic

Work Shift: Day

Job Category: Clinical Support

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

Schedule: Monday - Friday 8am-4:30pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.
• Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
• Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred.
• Experience in a leadership or coordinator capacity preferred.
• Additional related education and/or experience preferred.

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