Supervisor, Medical Staff Credentialing

Children's National Medical Center; Washington (District of Columbia); On-site; USD 64,168 - 106,932; Full time

Job summary

Children's National Medical Center is seeking a Medical Staff Supervisor to oversee credentialing operations for the Medical Staff Department. You will supervise a team, ensure data integrity, and collaborate with leadership to meet milestones and improve provider satisfaction.

The role emphasizes training, process optimization, and maintaining high standards of credentialing across the organization, with a focus on quality and customer service.

Qualifications

• Bachelor's degree required; Master's preferred.
• 3 years credentialing experience required.
• CPCS and CPMSM (2 years) required.

Responsibilities

• Supervise credentialing staff and day-to-day operations.
• Ensure timely processing and compliance with bylaws.
• Lead onboarding and credentialing processes; audit and improve data quality.
• Develop automated processes and reporting in ECHO.

Skills

Communication

Credentialing knowledge

Accreditation standards

ECHO system

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

ECHO Credentialing Data System

Job description

Kids Are Our Everything.

Department: 10110 Medical Staff Services

Pay Range: $64,168.00 - $106,932.80

What You'll Do:

The Medical Staff Supervisor is responsible for successfully supervising the organizational and administrative operations of the CVO and all credentialing and privileging of the Medical Staff Department. Performs supervisory duties, including training, evaluating, and the day-to-day management of the Medical Staff team. The Supervisor is accountable for quality and integrity of data entered into systems and monitors administrative activities related to the Medical Staff Office. Collaborates with the Director to assign work to team members, assuring timely completion of project milestones and deliverables as appropriate. Emphasis is placed on customer services, provider satisfaction, staff development and fiscal goals. Supervises and oversees all credentialing services, provides onboarding assistance to the medical staff, assists in the supervision of various information systems used in credentialing functions, and oversees the process for delegated credentialing.

What You'll Need:

Minimum Education

• Bachelor's Degree (Required) or relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education.
• Master's Degree (Preferred)

Minimum Work Experience

• 3 years of credentialing experience (Required)

Required Skills/Knowledge

• Excellent written and verbal communication skills, detailed knowledge of medical staff credentialing.
• Knowledge of various accreditation standards (JC, NCQA, AAAHC, DOH) and State laws
• Knowledge of ECHO (or equivalent) Credentialing Data System preferred

Required Licenses and Certifications

• Certified Provider Credentialing Specialist CPCS and CPMSM 2 Yrs (Required)

Functional Accountabilities

• Credentialing
• Supervises day to day activities of the credentialing services staff.
• Ensures that processes function smoothly and timely
• Develops departmental guidelines to ensure compliance with the Medical Staff Bylaws
• Oversees processes and minutes for CC.
• Provides updated credentials committee actions to managed care for submission to the various payer's
• Handles delegated credentialing audits. Develops responses and action plans as needed. Submits results to manager, medical affairs for the Credentials Committee.

Program and Service Administration and Implementation

• Supervises processing of initial appointments and reappointments.
• Conducts audits of completed appointments and reappointment applications.
• Provides education and feedback to staff.
• Prepares files for credentials committee actions.
• Develops automated processes in ECHO for appointments and reappointments.

Compliance

• Develops process to ensure that all providers maintain current licensure, health attestations, certifications and insurance certificates.
• Provides list of providers to be deferred monthly for medical staff action.
• Develops automated processes in ECHO for tracking licensure, etc. and sending notifications.

Customer Service

• Supervises staff in physician on-boarding, to include assisting new doctors in application process for obtaining appropriate licensure, as well as medical staff privileges.
• Develops and applies metrics around time of hire, medical staff application date, licensure application, licenses granted and medical staff privileges approved.
• Trains staff in customer service activities and maintains high level of customer service.
• Develops automated processes in ECHO to assist in on-boarding process.

Leader Accountabilities Supervisor

Deliver

• Provide clear and visible team goals and priorities
• Manage achievement of team goals and priorities
• Provide input on the team budget and operational priorities
• Monitor the use of resources and provide guidance to staff
• Implement procedures to ensure high safety and quality, and course-correct as needed
• Ensure service excellence in meeting the customer's needs

Engage

• Help staff understand the impact of organizational strategies on the team's work
• Provide prompt and clear verbal and written feedback to staff and manage/guide their performance
• Establish and maintain a positive working environment
• Ensure adherence to organizational regulations
• Assist in recruiting talents and developing their capabilities
• Support the manager in promoting strong employee engagement

Grow

• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Monitor and promote efficiency in the team's operations

What You'll Receive:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.