Supervisor, Maintenance

Spectrum; West Park (NY); On-site; USD 73,000 - 117,000; Full time

Job summary

Spectrum is seeking a Maintenance Supervisor to lead a team of Technicians responsible for maintaining the optical and coax distribution network. You will supervise, mentor and coordinate maintenance activities to ensure network integrity, reliability and customer satisfaction across our footprint.

The role requires 4+ years in maintenance or construction of telecom networks, 1+ year in supervision, an Associate’s degree in electronics or related field, and relevant certifications (NCTI, SCTE).

Qualifications

• Associate degree in electronics or related field required.
• 4+ years in maintenance of optical and coax networks or equivalent.
• 1+ years supervisory experience in a technical environment or equivalent work experience preferred.

Responsibilities

• Supervise and mentor maintenance technicians to achieve customer satisfaction, technical quality and productivity goals.
• Coordinate demand and preventative maintenance activities to optimize network integrity and reliability.
• Observe and mentor your team on safety, quality, productivity and individual growth.
• Ensure timely and effective resolution of escalated line problems in compliance with company procedures.
• Facilitate cross-department collaboration and communication for seamless operations and project completion.
• Plan and execute small projects including FCC testing, plant relocations, preventative maintenance programs, and emergency restoration.
• Maintain accurate records, manage company-issued tools and equipment, and operate company vehicles responsibly.

Skills

Supervisory

Communication

Documentation

Organizational skills

RF/Optical test equipment

Network devices knowledge

HFC distribution

IP networks

Manual & powered tools

Safety awareness

Driving

Education

Associate’s degree in electronics or related field

Industry certifications (NCTI, SCTE, BCT/E)

Tools

RF test equipment

Optical test equipment

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead a team that keeps Spectrum’s network running strong and reliable for our customers? As aMaintenance Supervisorat Spectrum,lead your team ofTechnicianstodrive maintenance activities and ensure all safety standards are met. Your leadership directly shapes the quality of our service and empowers your team to deliver excellence every day, making a tangible difference in network performance and customer satisfaction.

HowYou’llMake an Impact

• Supervise and mentoryour team ofMaintenance Technicians to achieve customer satisfaction, technicalqualityand productivity goals
• Coordinate demand and preventative maintenance activities to optimize network integrity and reliability
• Observe and mentor your team on safety, quality,productivityand individual growth
• Ensuretimelyand effective resolution of escalated line problems in compliance with company procedures
• Facilitate cross-department collaboration and communication for seamless operations and project completion
• Plan and execute small projects including FCC testing, plant relocations, preventative maintenance programs, and emergency restoration
• Maintain accurate records, manage company-issued tools and equipment, and operate company vehicles responsibly

Working Conditions

• Work indoors or outdoors in varying environments and weather conditions
• Perform tasks at different heights, near power lines, or in confined spaces
• Travel or work overtime and weekends as needed for business demands

WhatYou’llBring to Spectrum

Required Qualifications

Education

• Associate’s degree in electronics,related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 4+ years construction or maintenance of optical and coax distribution networks or equivalent
• 1+ years supervisory experience in a technical environment or equivalent work experience preferred

Skills

• Effective communication, multitasking, supervisory, documentation and organizational skills
• Proficiencywith basic softwaretools
• Ability tooperatecomputer and RF/Optical test equipment
• Knowledge of network devices and appliances
• Advanced understanding of HFC distribution network
• Moderate understanding of IPnetworks, headendoperationsandcustomerpremisenetwork
• Familiarity with Spectrum/ telecommunicationsproducts and services
• Capability to work outdoors for extended periods in all weather conditions
• Skill in using manual and powered tools, handling ladders, takingmeasurementsand working at heights
• Ability to differentiate wire sizes and colors, make cable connections in tight spaces, and carry equipment over varied terrain

Other

• Valid driver’s license with satisfactory driving record
• Ability to drive company vehicle safely and travel to assigned territories

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $73,200.00 and $117,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

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Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.