Supervisor, Maintenance

Charter Communications; Overland Park (KS); On-site; USD 80,000 - 110,000; Full time

Job summary

Spectrum is seeking a Maintenance Supervisor to lead a team of Technicians, drive maintenance activities, and ensure safety standards are met. You will mentor staff, coordinate preventative work, and contribute to network reliability and customer satisfaction.

Responsibilities include supervising technicians, planning small projects, and maintaining records. Requires an Associate's degree in electronics and 4+ years in optical/coax networks with supervisory experience.

Qualifications

• Associate's degree in electronics or related field required or equivalent.
• NCTI, SCTE and other vendor certifications preferred.
• 4+ years building or maintaining optical and coax networks, plus 1+ year supervisory experience.

Responsibilities

• Lead and mentor Maintenance Technicians to meet safety, quality and productivity goals.
• Coordinate preventative maintenance and demand planning for network reliability.
• Monitor safety, quality, and individual growth; document activities and results.
• Resolve escalated line issues per company procedures and timelines.
• Facilitate cross-department collaboration for smooth operations and projects.
• Plan small projects including FCC testing, plant relocations, and restorations.
• Maintain records, manage tools/equipment, and operate company vehicles.

Skills

Team leadership

Communication

Project coordination

Safety compliance

Electrical RF knowledge

Documentation

HFC knowledge

Education

Associate's degree in electronics or related field

NCTI/SCTE/BCT/E certifications

Tools

RF/Optical test equipment

Computer software basics

Driving company vehicle

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead a team that keeps Spectrum's network running strong and reliable for our customers? As a Maintenance Supervisor at Spectrum, lead your team of Technicians to drive maintenance activities and ensure all safety standards are met. Your leadership directly shapes the quality of our service and empowers your team to deliver excellence every day, making a tangible difference in network performance and customer satisfaction.

How You'll Make an Impact

• Supervise and mentor your team of Maintenance Technicians to achieve customer satisfaction, technical quality and productivity goals
• Coordinate demand and preventative maintenance activities to optimize network integrity and reliability
• Observe and mentor your team on safety, quality, productivity and individual growth
• Ensure timely and effective resolution of escalated line problems in compliance with company procedures
• Facilitate cross-department collaboration and communication for seamless operations and project completion
• Plan and execute small projects including FCC testing, plant relocations, preventative maintenance programs, and emergency restoration
• Maintain accurate records, manage company-issued tools and equipment, and operate company vehicles responsibly

Working Conditions

• Work indoors or outdoors in varying environments and weather conditions
• Perform tasks at different heights, near power lines, or in confined spaces
• Travel or work overtime and weekends as needed for business demands

Required Qualifications

Education

• Associate's degree in electronics, related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 4+ years construction or maintenance of optical and coax distribution networks or equivalent
• 1+ years supervisory experience in a technical environment or equivalent work experience preferred

Skills

• Effective communication, multitasking, supervisory, documentation and organizational skills
• Proficiency with basic software tools
• Ability to operate computer and RF/Optical test equipment
• Knowledge of network devices and appliances
• Advanced understanding of HFC distribution network
• Moderate understanding of IP networks, headend operations and customer premise network
• Familiarity with Spectrum/ telecommunications products and services
• Capability to work outdoors for extended periods in all weather conditions
• Skill in using manual and powered tools, handling ladders, taking measurements and working at heights
• Ability to differentiate wire sizes and colors, make cable connections in tight spaces, and carry equipment over varied terrain

Other

• Valid driver's license with satisfactory driving record
• Ability to drive company vehicle safely and travel to assigned territories

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.