Supervisor Liquor Store - Brown Jug - Northern Lights

Afognak Native Corporation; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Employee discounts

Paid time off

Job summary

Afognak Native Corporation's Brown Jug storefront is seeking a Retail Supervisor to support management of the Northern Lights and Spenard location, closing shift, and ensure a welcoming, efficient customer experience. You will lead a small team, oversee merchandising and pricing, handle POS transactions and cash deposits, and maintain store cleanliness while meeting daily goals.

This role requires strong communication, customer service, and the ability to train staff and resolve issues, with a

Qualifications

• Retail supervisory or leadership experience.
• Ability to manage merchandising and pricing guidelines.
• Strong communication and team coordination skills.
• Capacity to handle daily financial procedures and reports.

Responsibilities

• Supervise the closing shift and support management.
• Ensure store is clean, stocked, and merchandised according to guidelines.
• Process customer transactions accurately on POS and manage deposits.
• Lead huddles, assign daily tasks, and provide guidance to team members.
• Resolve customer concerns in the absence of management and escalate when needed.

Skills

Customer service

Leadership

Communication

Merchandising

Inventory management

Cash handling

Training & coaching

Tools

POS software

Job description

Position Overview:

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! The Supervisor will provide support to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, understand customer needs, instill a customer mindset within the store, participate in stocking and merchandising of store, and ensure store is stocked and ready to serve our customers.

This position will assist the Brown Jug Northern Lights and Spenard Store (262) by supervising the closing shift located at 1203 W Northern Lights Blvd.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Customer service driven, friendly, and willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• In absence of management, delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

Customer Offering:

• Deliver exemplary customer service
• Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
• Greet customers when they enter the store
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge by completing all training within required timeline
• Resolve customer complaints regarding sales and service in absence of management, and ensure management is informed of all customer complaints
• Assist customer from store and/or offer car service when appropriate

Day-to-Day Operations:

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs
• Manage communication (mail, email, voicemail)
• Maintain inventory levels and stocking
• Actively increase product knowledge
• Set daily tasks for the store, Huddle, Daily Checklist and Sales Tracker

Financial:

• Complete customer transactions on the Point-of-Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies and procedures are adhered to
• Ensure all opening and closing procedures are done correctly
• Complete daily reports
• Ensure safe is always locked and deposits are secured
• Strive to make daily goals

Physical Requirements:

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Employees have the following basic rights:

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about actual and potential dangers in the workplace

Employees responsibilities include the following:

• Employees must work in compliance with OHS acts and regulations
• Use personal protective equipment and clothing as directed
• Report workplace hazards and dangers to your manager or Health and Safety Representative
• Report all accidents and incidents immediately to their manager and document accordingly
• Report all broken or damaged equipment to your manager and document accordingly

Equal Opportunity Employer

Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as "Afognak" or "Company") is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").

Pay Transparency and Company Benefits

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.

Privacy

Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor (collectively referred to as "Afognak" or "Company"), respect your privacy and treat the information you provide us, including your Personal Information ("PI") and Sensitive Personal Information ("SPI"), with care. Visit the Company's privacy website for more information.