Supervisor, Laboratory Support Services

Saint Francis Hospital Muskogee, Inc.; Muskogee (OK); On-site; USD 52,000 - 70,000; Full time

Job summary

Saint Francis Hospital Muskogee, Inc. in Muskogee, OK, seeks a Full Time Nights supervisor for pre-analytical and customer service operations in the laboratory. You will supervise phlebotomy, patient registration and specimen processing, ensuring quality and efficient workflow.

The role requires leadership, interpersonal skills, and the ability to coordinate 15-20 staff, with at least 1 year of lab-related experience and a preferred Baccalaureate degree.

Qualifications

• Baccalaureate degree preferred.
• 1 year laboratory-related experience.
• Demonstrated leadership and supervisory abilities.
• Ability to supervise 15–20 staff and coordinate activities.

Responsibilities

• Assumes responsibilities for the daily operation of the pre-analytical areas of the laboratory.
• Assures quality and accuracy throughout the pre-analytical systems (specimen collection, processing, transport and patient registration).
• Oversees point of care testing performed by lab support employees.
• Develops customer service standards and trains staff to deliver excellent customer service.
• Handles customer complaints, investigates and solves complex problems.
• Interviews prospective employees and makes hiring recommendations.
• Writes, reviews, and updates procedure manuals; maintains the department in conformance with regulatory demands.

Skills

Interpersonal relations

Delegation

Planning

Leadership

Communication

Word processing

Spreadsheet

Database

Education

Baccalaureate degree preferred

Job description

Full Time Nights Job Summary

Responsible for the overall supervision of pre-analytical and customer service aspects of the laboratory. Supervises laboratory staff performing phlebotomy, patient registration and specimen processing.

Minimum Education

Baccalaureate degree from an accredited college or university preferred.

Licensure, Registration and/or Certification

None.

Work Experience

1 year laboratory-related experience.

Knowledge, Skills and Abilities

Demonstrated skills in interpersonal relations, delegation and planning. Demonstrated ability to work efficiently, independently and to coordinate activities of others. Effective communication skills and leadership qualities. Experience with word processing, spreadsheet, and database computer application.

Essential Functions and Responsibilities

• Assumes responsibilities for the daily operation of the pre-analytical areas of the laboratory.


• Assures quality and accuracy throughout the pre-analytical systems of the laboratory (specimen collection, processing, transport and patient registration).


• Oversees point of care testing performed by lab support employees.


• Develops customer service standards and trains/monitors staff to deliver excellent customer service.


• Handles customer complaints, investigates and solves complex problems.


• Supervises personnel and staffing assignments in the department.


• Interviews prospective employees and makes recommendations on hiring.


• Evaluates employee performance in a constructive manner, disciplines fairly and recommends compensation to the laboratory manager or director.


• Writes, reviews, and updates procedure manuals; maintains the department in conformance with regulatory demands.


• Plans for the present and future needs of the department with regard to equipment, staff and supplies.

Decision Making

Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

Working Relationships

• Direct supervision of others - No. of people supervised: (15-20).


• Prepares and gives performance evaluations.


• Works directly with patients and/or customers.


• Works with internal/external customers.


• Works with other healthcare professionals and staff.


• Works frequently with individuals at director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Clinical Laboratory - Muskogee Campus Location

Muskogee, Oklahoma 74401

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.