Supervisor Lab Support Services - Inpatient Phlebotomy

125 Advocate Health and Hospitals Corporation; United States; Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Education assistance

Job summary

Advocate Health Care is seeking a department operations leader for the 60471 IL ACL Laboratories - Administration. The role covers day-to-day management of the department, guiding staff, and ensuring non-clinical lab operations run smoothly, including potential phlebotomy, specimen management, and waived testing.

The position involves budget monitoring, performance improvements, regulatory compliance, and staff development.

Qualifications

• High School diploma or equivalent is required.
• Typically requires 3 years of experience in laboratory services and operations.
• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.

Responsibilities

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff.
• Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance.
• Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met.
• Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students.
• Maintains competency, as needed, in areas of responsibility.
• Serves as the primary resource for staff.
• Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators.
• Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team.
• Sets clear expectations to inspire and motivate the team.
• Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Skills

Leadership

Project management

Decision making

Delegation

Team building

Customer service

Conflict resolution

Education

High School diploma or equivalent

Tools

Laboratory Information Systems

Job description

Role Details

Department: 60471 IL ACL Laboratories - Administration: Lutheran General Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Supports the team that work as early as SWARM (2:30 a.m.) hours until 4:00 p.m. Role requires on-site and remote support. May occasionally require to be patient facing at times. Pay Range: $30.70 - $46.05

Major Responsibilities

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff.
• Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance.
• Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met.
• Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students.
• Maintains competency, as needed, in areas of responsibility.
• Serves as the primary resource for staff.
• Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators.
• Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team.
• Sets clear expectations to inspire and motivate the team.
• Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Education Required

High School diploma or equivalent

Experience Required

Typically requires 3 years of experience in laboratory services and operations.

Knowledge, Skills & Abilities Required

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching, guidance, and development planning.
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Current knowledge of medical and technical advancements to plan for future growth and development.
• Intermediate computer skills including knowledge and experience with laboratory information systems.
• Excellent organization and communication skills.

Physical Requirements and Working Conditions

• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs.
• Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, twist and bend the majority of the workday.
• May be exposed to mechanical, electrical, and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
• Must be able to handle stressful situations in a calm and professional manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Educational Assistance Program
• Financial wellness programs

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care