Supervisor, IT Endpoint Solutions

University of Miami; Avenue (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Competitive salary

Job summary

The University of Miami in Miami, FL is seeking a Supervisor, IT Endpoint Solutions to provide supervision to the technical staff supporting the University community.

You will coordinate, lead, and monitor the performance of the endpoint support team, ensuring high-quality service and adherence to university policies. This on-site role requires strong leadership and technical supervision within UHealth IT.

Qualifications

• Associate degree in relevant field required.
• Minimum 4 years of relevant experience required.
• Performance Management: ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

• Oversees the management, operation, and administration of all endpoint solutions file and application servers.
• Analyzes and develops information technology infrastructure systems and sub-systems.
• Ensures that an advanced level of expertise and technical support are provided to the entire University on information technology systems and services.
• Assists campus users in assessing the technical requirements that meet the needs of their operation.
• Approves new and established procedures for preventative and remedial maintenance of systems.
• Coordinates and ensures that quality customer service is provided to staff, faculty, students, and vendors.

Skills

Performance Management

Team Leadership

Training & Development

Communication

Technical Proficiency

Education

Associate degree in relevant field

Job description

ON SITE/ MIAMI FLORIDA

The University of Miami Health System(“UHealth”) IT Department has an exciting opportunity for a full-time Supervisor, IT Endpoint Solutions. The Supervisor, IT Endpoint Solutions - Central provides supervision to the technical staff supporting the University community. This employee coordinates, leads, and monitors the performance of the support staff, and modifies or devises new methods, techniques, and procedures. This position exercises considerable judgment in making decisions in unprecedent situations while staying within the limits of University policies.

Core Responsibilities

• Oversees the management, operation, and administration of all endpoint solutions file and application servers.


• Analyzes and develops information technology infrastructure systems and sub-systems.


• Ensures that an advanced level of expertise and technical support are provided to the entire University on information technology systems and services.


• Assists campus users in assessing the technical requirements that meet the needs of their operation.


• Approves new and established procedures for preventative and remedial maintenance of systems.


• Coordinates and ensures that quality customer service is provided to staff, faculty, students, and vendors.


• Assists with evaluating and recommending hardware and software upgrades and software packages.


• Supervises the technical support staff, provides them with a clear understanding of the departmental mission, and directs them in achieving this mission.


• Monitors the performance of the support technicians for quality assurance and to ensure that assignments are accomplished as scheduled and according to specified objectives.


• Performs follow-up investigations on inquiries, complaints, and problems.


• Ensures problem resolution is within established departmental guidelines and communicates resolution to appropriate senior staff.


• Assists in determining critical milestones and in finding the appropriate solutions.


• Pursues ways to improve operations and oversees the creation of productivity reports.


• Trains support staff and makes recommendations for hiring, firing, and promoting staff.


• Establishes priorities, which meet the departmental goals and objectives, and identifies areas of improvement.


• Implements initiatives or an action plan to meet the prescribed goals.


• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.


• Ensures employees are trained on controls within the function and on University policy and procedures.

MINIMUM QUALIFICATIONS

• Associate degree in relevant field required


• Minimum 4 years of relevant experience required


• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.


• Training & Development: Providing employee training and motivation to enhance skills.


• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.


• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.


• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.


• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System(“UHealth”) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.