Supervisor, Intake

AdaptHealth LLC; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Employee Stock Purchase Plan

Short and long-term disability

Life and AD&D Insurance

FSA / HSA

Teledoc access

Identity Theft Protection

Legal Plan

Job summary

AdaptHealth LLC is seeking an Intake Supervisor to oversee a team handling data entry, referrals, and service selection across branch locations. You will ensure accuracy, supervise staff, and coordinate with leadership to meet department goals.

The role requires strong communication, compliance with HIPAA, and effective budget management. Ideal candidates have healthcare admin experience, strong coordination skills, and the ability to train and evaluate staff while improving processes and

Qualifications

• Experience in health care admin, financial, or insurance customer service.
• Ability to manage staff performance and conduct meetings.
• Proficiency with data entry, reports, and office software.

Responsibilities

• Ensures staff are trained and held accountable to standards and goals.
• Resolves questions from phone calls and identifies root causes.
• Maintains knowledge of HME products/services and department goals.
• Sets and maintains department standards under the Manager guidance.
• Leads staff meetings and supports training/remediation as needed.
• Evaluates performance with key metrics and ensures HIPAA compliance.
• Manages budget and expenses; prepares reports for leadership.
• Supports patient experience objectives and on-boarding of staff.

Skills

Staff leadership

Data entry

Customer service

Attention to detail

Analytical thinking

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

CRM systems

Job description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives - beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People - Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Industry-Leading Care & Innovation

Position Summary

The Intake Supervisor monitors and measures a team of representatives that have a broad range of responsibilities including accurate and timely data entry, understanding and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Schedules can vary based on the need of the branch.

Job Duties:

• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Follows through with the appropriate actions to resolve any questions generated from phone calls.
• Identifies root cause of issues and works with others to improve overall processes.
• Develops and maintains working knowledge of current HME products and services offered by the company.
• Assists in setting and maintaining department standards set forth by the Manager.
• Assists with responsibilities of conducting one-on-one and general staff meetings.
• Assists in training and remediation as needed.
• Evaluates performance with key metrics.
• Ensures consistent administration of staff compliance with all company and departmental procedures.
• Ensures achievement of the quality audit program through monitoring, coaching and continuous feedback.??
• Develops employee and team goals based on the organizational goals.
• Manages department budget and expenses.
• Prepares reports as needed for various departments and leadership.
• Ensures that the actions of the team and others support the achievement of Patient Experience scores.
• Maintains patient confidentiality and function within the guidelines of HIPAA.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Perform other related duties as assigned.

Competency, Skills and Abilities:

• Ability to appropriately interact with patients, referral sources and staff.
• Decision making, analytical and problem-solving skills with attention to detail.
• Excellent customer service and telephone service skills.
• Proficient computer skills and knowledge of Microsoft Office.
• Ability to prioritize and manage multiple tasks.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
• Team leadership skills.

Minimum Job Qualifications:

• High school diploma or equivalent. Associate degree from an accredited college preferred.
• Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.
• Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Employee Stock Purchase Plan
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Identity Theft Protection and Legal Plan

Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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