Supervisor, Insurance - Sales

AAA Western and Central New York; Village of Williamsville (NY); Hybrid; USD 69,000 - 81,000; Full time

Benefits offered by this job

Medical Insurance

HSA with company match

Paid Time Off

Pre-Tax & Roth 401(k) with company"s"_

Hybrid Work Opportunity

Dental Insurance

Vision Insurance

Life and AD&D Insurance

Tuition reimbursement

Company-paid training programs

AAA membership

Disability insurance

Volunteer Time Off

Flexible Spending Accounts

Job summary

AAA Western and Central New York is seeking a full-time Insurance Operations role focused on performance management, customer experience, and staff development. The position requires leadership in driving KPIs, understanding carrier products, and delivering high-quality service across evenings and weekends when needed.

Hybrid work arrangement is available, with a focus on coaching teams to achieve department goals while maintaining excellent member satisfaction.

Qualifications

• Must hold active license or certification in insurance or related field.
• Expert knowledge of carrier offerings, processes, and requirements.
• Ability to work evenings, weekends and events as required by business need.
• Working knowledge of computer software and multi-system navigation.
• Ability to solve problems under pressure and diffuse member concerns.
• Experience delivering quality customer service in insurance/sales environments.

Responsibilities

• 50% Performance Management: drive KPIs and growth; train advisors to improve KPIs and scorecard results.
• 20% Customer Experience: provide outstanding service; understand carrier products; liaise with carriers to ensure underwriting accuracy.
• 15% Associate Development: mentor and develop staff; provide timely feedback and coaching.
• 15% Leadership: recruit/retain top performers; conduct mid-year and annual reviews; manage daily coaching and processes.

Skills

License/certification

Carrier products knowledge

Evenings/weekends availability

Computer/software proficiency

Problem solving under pressure

Customer service orientation

Job description

Benefits

Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• Company Paid Short-term & Long-term disability
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Compensation

• Starting Pay Rate: $68,910.35 - $81,071.00 + Incentive Opportunity

Benefits

Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling & Hybrid Work Opportunity
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Company Paid Short-term & Long-term disability
• Paid Volunteer Time Off
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Job Responsibilities

50% Performance Management: Responsible for driving execution to achieve department KPIs & overall growth of insurance business line. Collaborate with Insurance Leadership & Trainer(s) to deliver training focused on improving KPIs by targeting key gap and/or focus areas. Regularly provide advisors with targeted feedback on scorecard/KPI performance to ensure consistent focus on deliverables and that monthly/quarterly/annual goals are reached or exceeded.

20% Customer Experience: Understand insurance products and carriers to provide outstanding customer experiences. Identify opportunities to improve processes and systems that can enhance the ease of doing business with AAA. Be the subject matter expert for carrier products and underwriting guidelines and assist associates with questions. Liaison with the insurance carrier(s) to ensure timely and accurate underwriting and drive department quality to achieve department standard targets. Implement strategic actions that drive strong Ease of Use and Likely to renew survey scores.

15% Associate Development: Manage with the intent to motivate, train, and develop. Deliver timely, constructive feedback regarding progress of work & performance and provide team members with mentoring and resources to develop the skills necessary to advance their performance and careers. Create supportive culture that provides opportunities for all interested associates.

15% Leadership: Identify, recruit, & retain top performing employees and manage non-performing employees in accordance with company policy. Conduct timely and effective mid-year and annual reviews. Consistently complete daily responsibilities of associate coaching, team/individual communication, assisting associates with system or technical questions, documenting, and processing of customer/associate requests and work.

Job Specific Requirements

• Responsible to obtain and maintain the required license or certification in an active status
• Able to display expert-level knowledge of carrier offerings, processes, and requirements
• Ability to work evenings, weekends, & events as required by business need/Leadership directive
• Working knowledge of computer software and ability to effectively navigate multiple systems
• Ability to operate independently and display expert-level of proficiency in minimization of errors & problem solving
• Must be able to resolve problems and work under pressure to diffuse member concerns
• Work under pressure during periods of high volume
• Ability to multitask in various areas of insurance sales and service

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.