Supervisor, Insurance Claims Operations

DoorDash, Inc.; United States; Hybrid; USD 110,000 - 162,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave

Job summary

DoorDash, Inc. is seeking an Insurance Claims Supervisor to lead the frontline claims team, drive high-quality handling, and coach talent.

You will collaborate with Legal, Global Support, Merchant Support, Engineering, Product, and Data Science to implement AI-enabled workflows and scalable processes for improved outcomes. The role emphasizes hands-on leadership in a fast-paced environment, with hybrid work at the Tempe, AZ office and evolving in-office schedules.

Qualifications

• 4+ years handling complex bodily injury or property claims in a complex insurance ops setting.
• 1+ year of direct people management experience with coaching & performance feedback.
• Experience leading or supporting AI, automation, or digital transformation initiatives.
• Experience partnering with Engineering, Product, Data Science, and Operations teams.
• Strong analytical and data-driven decision-making skills.
• Executive communication and stakeholder management.

Responsibilities

• Lead, coach, and develop a high-performing team with clear expectations.
• Direct daily claims operations by prioritizing work, monitoring quality and capacity.
• Provide hands-on guidance for complex matters, identify root causes, and escalate risks.
• Lead adoption of new workflows, automation, and AI-enabled tools.
• Use performance data to improve quality, efficiency, and customer experience.
• Partner with carriers, TPAs, Legal, and support teams to resolve escalations.
• Foster accountability, learning, and change management.

Skills

Claims handling

People management

AI / automation

Stakeholder management

Analytical skills

Operations governance

Job description

About the Team

DoorDash's Risk & Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.

As DoorDash continues to scale globally, Insurance Claims Operations is evolving through artificial intelligence, automation, and digital transformation. Our organization is reimagining how claims are managed by leveraging technology to automate routine work, enhance operational decision-making, and create scalable solutions that improve efficiency while maintaining exceptional customer experiences.

About the Role

DoorDash is seeking an experienced Insurance Claims Supervisor to help lead the next generation of claims operations at the frontline.

This role is responsible for leading a team of Claims Specialists, driving consistent, high-quality claims handling, coaching and developing talent, and helping bring AI-enabled workflows and automation into day‑to‑day operations. Working closely with cross-functional partners across Legal, Global Support, Community Support, Merchant Support, Engineering, Product, and Data Science, you'll help translate process improvements and emerging automation into day‑to‑day team performance.

This is an ideal opportunity for a hands‑on people leader who thrives in a fast‑paced environment, enjoys solving complex team and process challenges, and is passionate about leveraging technology to transform how claims are handled while delivering a great customer experience.

This position reports to the Manager, Insurance Claims Operations, and will be required to work a hybrid schedule at our Tempe, AZ office. Onboarding is the first 4-6 weeks, working Monday through Friday, 4-5 days a week in the Tempe office; afterward, the standard schedule shifts to Tuesday‑Saturday or Wednesday‑Sunday, with in‑office days based on performance.

You’re excited about this opportunity because…

• Lead, coach, and develop a high‑performing team through clear expectations, tailored development plans, and timely performance feedback.
• Direct daily claims operations by prioritizing and allocating work, monitoring quality, productivity, and capacity, and removing barriers to timely resolution.
• Provide hands‑on guidance and quality oversight for complex and escalated matters, identify root causes and handling risks, and drive appropriate corrective action.
• Lead your team’s adoption of new workflows, automation, and AI‑enabled tools; partner with Engineering, Product, and Data Science to test, refine, and implement improvements.
• Use team performance data and frontline insights to improve quality, efficiency, customer experience, and consistency in handling.
• Partner with carriers, TPAs, Legal, and support teams to resolve high‑priority escalations, address service issues, and improve claim outcomes.
• Foster a culture of accountability, continuous learning, operational excellence, and thoughtful change management.

We’re excited about you because…

• 4+ years handling complex bodily injury or property claims or working within a complex insurance operations setting, demonstrating growing responsibility for driving cross‑functional initiatives or process enhancements.
• 1+ years of direct people management experience, including coaching, performance management, and team development.
• Experience leading or supporting AI, automation, digital transformation, or technology‑enabled operational improvements is strongly preferred.
• Experience partnering with Engineering, Product, Data Science, and Operations teams.
• Strong analytical and data‑driven decision‑making skills.
• Executive communication and stakeholder management.
• Experience building scalable operational processes and governance models.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees.

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family‑forming assistance
• a mental health program
• among others

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$110,200—$162,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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