Supervisor Insurance/Billing/Collection (Hybrid) - Neurology

Washington University in St. Louis; Missouri; Hybrid; USD 58,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Holidays

Health insurance

Metro U-Pass transit

Retirement plan (403b)

Wellness programs

Job summary

Washington University is seeking a Supervisor for Insurance, Billing and Collections on a hybrid basis in Saint Louis, MO. The role focuses on day-to-day insurance operations, supervising staff, and optimizing posting and reimbursement workflows.

You will counsel patients on financial options, verify non-contracted plans, and lead process improvements across departments while collaborating with clinical staff. A strong background in accounting, finance, and health insurance is essential.

Qualifications

• Associate degree or equivalent experience in finance or admin roles.
• Minimum 5 years of relevant experience in insurance billing or collections.
• Strong knowledge of insurance verification, posting, and reimbursement processes.

Responsibilities

• Manage day-to-day operations for billing and collections workflows.
• Supervise staff, provide training, and evaluate performance.
• Counsel patients on financial options and assist with eligibility for aid.
• Monitor monthly collection totals and post charges accurately.
• Collaborate with clinical staff and departments to resolve issues.
• Lead process improvements and act as liaison with IBC team.

Skills

Accounting

Communication

Customer Service

Finance

Health Insurance

Organizing

Problem Solving

Supervisory Management

Education

Associate degree

Job description

## Supervisor Insurance/Billing/Collection (Hybrid) - NeurologyApply: Hybrid: Washington University Medical Campus: Full time: Posted Today: JR97571# **Location**SAINT LOUIS, MO 63110# **Scheduled Hours**40# **Position Summary**Position handles the day to day operations of providing assistance to staff working with insurance matters, supervising, advising and overseeing posting, collections, and/or reimbursement functions, and counseling patients and/or families on options for financial assistance. The position requires strong registration experience, including identification of non-contracted plans, insurance verification, and comprehensive insurance knowledge. Additional duties include charge posting, process improvement, and acting as a liaison with clinical staff.# **Job Description****Primary Duties & Responsibilities:*** Communicates policies and educates staff on billing issues to promote efficient flow of billing process.* Counsels financial and other issues regarding accounts management.* Advises department managers on collection issues that arise.* Identifies/posts missing charges* Monitors and updates monthly collection totals in department.* Advises affected areas on fees/posting updates/client billing.* Participates in selection process of new employees, training, supervising and evaluating employees; informs employees of changes in the department.* Assists with coverage in staff areas during illness/vacations* Assists IBC team with special projects.* Performs charge posting.* Supports process improvement initiatives.* Acts as a liaison with clinical lab staff* Performs insurance verification and identifies non-contracted plans and insurance issues* Applies comprehensive insurance knowledge in daily operations. **Working Conditions:**Job Location/Working Conditions:* Normal office environment. Physical Effort:* Typically sitting at a desk or table.* Repetitive wrist, hand or finger movement. Equipment:* Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**Associate degree or combination of education and experience may substitute for minimum education.**Certifications****/Professional Licenses****:**No specific certification/professional license is required for this position.**Work Experience:**Relevant Experience (5 Years)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job**WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.## # **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Accounting, Communication, Customer Service, Finance, Health Insurance, Organizing, Problem Solving, Supervisory Management# **Grade**C11# **Salary Range**$58,300.00 - $90,400.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/# **EEO Statement**Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.