Supervisor, Installation & Service

Comcast (CC) of Willow Grove; Pompano Beach (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Comcast is seeking a Operations Lead to oversee daily activities of Installation & Service Technicians in Florida. You will prioritize team tasks, assign work, and review performance to meet quality standards while advocating for the customer experience.

You will provide guidance, drive change initiatives, and communicate strategy across teams. The role requires strong leadership, attendance, and willingness to work nights/weekends as needed, with Comcast experience preferred.

Qualifications

• Experience leading installation/service teams and guiding customer-focused service.
• Ability to communicate changes and strategy across teams.
• Willingness to work nights and weekends as needed.

Responsibilities

• Provide daily guidance and feedback focused on customer experience.
• Act as change lead in communicating important business initiatives.
• Communicate messages to team in a positive manner aligning with strategy.
• Promote teamwork and inclusive culture within the workforce environment.
• Respond to customer escalations to drive satisfaction.

Skills

Communication

Personal Development

Teamwork

Technical Operations

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role oversees and coordinates daily activities of Installation & Service Technicians performing tasks within the same function. It prioritizes team responsibilities, assigns tasks, and reviews work performance regularly to ensure quality standards. Acts as a customer advocate and provides helpful solutions to meet the customers' needs.

Responsibilities:

• Providing daily guidance and feedback to team members focused on the customer experience, the employee experience and product education.
• Acting as change management liaison and change lead in communicating important business initiatives.
• Communicating messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Promoting positive relations by encouraging teamwork, open communication, approachability, and equitable treatment within an inclusive workforce environment.
• Responding to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Monitoring performance and administering company policies.
• Celebrating and reinforcing employee successes through recognition and promotion.
• Encouraging career development with each team member through the creation and management of individual development plans.
• Working cross functionally to ensure that complex issues are resolved properly and timely.
• Ensuring proper follow up with customer and others as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary. Comcast experience preferred.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Personal Development, Teamwork, Technical Operations

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.