Supervisor - Information Systems

Arizona Public Service - APS; Phoenix (AZ); On-site; USD 110,000 - 145,000; Full time

Job summary

Arizona Public Service (APS) seeks a Supervisor, Information Systems to lead the EPIC team and shape the delivery and support of Microsoft 365, Exchange, and Power Platform solutions. You will drive governance, roadmaps, and modernization efforts to boost employee productivity and customer experience.

You will partner with business and IT leaders to align investments, ensure secure, scalable systems, and mentor staff while balancing service levels and costs across the organization.

Qualifications

• Bachelor's degree in Computer Science, Business, or related field.
• Eight (8) years of progressively responsible Information Systems or related experience.
• A combination of education and experience totaling twelve (12) years may substitute for the degree requirement.
• Demonstrated leadership and people management experience.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Project management experience.

Responsibilities

• Leads day-to-day activities of the EPIC team delivering information systems solutions.
• Ensures 24/7 client support for computer and telecommunications systems.
• Leads resolution of technical issues by identifying and implementing solutions.
• Manages costs within budget and improves department processes.
• Develops and retains a highly skilled technical team and provides coaching.

Skills

Leadership

Project management

Communication skills

Strategic planning

Team collaboration

Education

Bachelor's degree in Computer Science, Business, or related

Job description

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Supervisor, Information Systems leads the Enterprise Productivity and Collaboration (EPIC) team responsible for the delivery, support, communication, governance, and continuous improvement of Microsoft 365, Exchange, Power Platform, collaboration, communication, and related productivity solutions. The supervisor is responsible for the analysis of business and technology needs to design, implement, and support secure, reliable, and scalable solutions that improve employee productivity, operational effectiveness, and customer experience. They provide leadership for operational support, strategic planning, product roadmaps, technology modernization, and adoption of emerging capabilities, ensuring current business needs are met while designing and preparing the organization for future workplace and collaboration technologies. They partner with business and IT stakeholders to align technology investments, drive innovation, optimize processes, and deliver sustainable solutions that support APS's long-term objectives. Key responsibilities include managing technical support and service delivery, leading the implementation and integration of new and existing systems, maintaining knowledge resources and support processes, and guiding staff in resolving complex technical issues. The Supervisor balances business requirements with technology standards, promotes operational efficiency, and fosters strong customer relationships while ensuring high levels of service and user satisfaction. This position requires strong leadership, technical expertise, problem-solving abilities, and a collaborative approach to supporting organizational goals through technology.

Minimum Requirements

• Bachelor's degree in Computer Science, Business, or a related field from an accredited institution.
• Eight (8) years of progressively responsible Information Systems or related experience.
• A combination of education and experience totaling twelve (12) years may be substituted for the degree requirement.
• Demonstrated leadership and people management experience.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Project management experience.

Preferred Experience

• Information systems and application development, integration, implementation, and support.
• Enterprise infrastructure, operating systems, network communications, and technology architecture.
• Server technologies, and cross-platform integrations.
• Information systems methodologies, standards, and emerging technologies.
• Supporting business operations through technology solutions and partnerships.
  

Major Accountabilities

• Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support Pinnacle West business processes that conform to I/S guidelines and architectures. Ensures 7/24 client support for computer and telecommunications systems consistent with client service agreements and expectations. Ensures preferred technical architecture and business requirements are balanced to provide effective information and communication systems solutions, sound architecture, and cross-system integration objectives.
• Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions.
• Manages work group costs within approved budget. Continually works to improve department work processes.
• Supports unit level strategic plans that align with corporate and Information Technology plans. Supports client planning process and prioritization for systems technology implementation. Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit. Maintains knowledge and understanding of business processes. Leads work activities to meet client expectations.
• Develops and retains a highly skilled technical team by implementing performance management program and ensuring staff has the technical and business skills to support the objectives of the organization. Develops team and guides their efforts to continually improve the delivery of system solutions. Provides feedback, coaching and training and development opportunities to create a high performing team.
• Leads team to support integration of new and existing information and business systems through overall systems architecture. Balances preferred technical architecture and business requirements to provide effective solutions and ensuring customer support.
• Provides technical expertise when dealing with complex support and project challenges.
• Serves as an escalated level of customer support in situations of high complexity or workload.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Home based:

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.