Supervisor-in-Training - Springfield Derr

GESMV; Springfield (OH); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Goodwill in Ohio is seeking a leadership-oriented trainee to support store operations, train volunteers, and prepare for a direct supervisor role, with responsibilities spanning donation processing, merchandising, and sales. You will assist the store manager in processing donated goods, handle cash operations, provide friendly customer service, and ensure compliance with safety and housekeeping standards.

The role involves flexible scheduling, supervision of employees and volunteers, and

Qualifications

• Must pass a criminal background check and random drug screens.
• Management experience preferred but not required.
• Ability to supervise and train employees and volunteers.

Responsibilities

• Train and supervise employees and volunteers in procedures on an as-needed basis.
• Assist the store manager with processing donated goods and sales to achieve revenue budgets.
• Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.).
• Continue to operate the cash register, handling cash, checks, card transactions and merchandise returns.
• Maintain dress code and set a professional example for employees.
• Perform housekeeping duties to keep store and restrooms clean and safe.

Skills

Cash handling

Customer service

Stock control

Merchandising

Training & supervision

Banking procedures

Education

High school diploma or GED

Job description

Summary

Train in the area of supervising store operations such as loading and unloading of trailers, processing of textiles, ware processing, quality control, rotation, and sales and operations in preparation for a direct supervisor role. Continue to perform all retail sales functions, and select and price donated goods and textiles to be sold in retail stores according to the Retail Procedures Manual as needed.

Essential Duties & Responsibilities

1. Train and become proficient with assisting the store manager in processing of donated goods and sales to achieve the revenue budget and expense to revenue (E/R).
2. Train and become proficient in the area of banking procedures, including reconciliation of Daily Business Statements and deposit slips.
3. Assume training and supervision of employees and volunteers in procedures on an as-needed basis.
4. Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.)
5. Must work a flexible schedule to comply with the needs of the store, such as covering shifts for absent employees.
6. Continue to operate the cash register, ensuring proper handling of cash, checks, credit card transactions and merchandise returns.
7. Follows the dress code as set by Retail and sets a professional example for employees.
8. Continue to perform housekeeping duties to maintain premises in compliance with Agency safety and housekeeping practices includes vacuuming and cleaning of restrooms, etc., ensuring store is maintained in accordance with company policies on housekeeping, safety and security.
9. Continue to perform stocking, display and inventory duties as well as merchandise ordering as assigned, to include processing requests to transportation.
10. Continue to inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations, and sporting goods to determine saleability, ensuring Goodwill quality control standards are met (textiles, misc., furniture).
11. Continue to perform stock duties such as sorting and hanging garments, placing them in the appropriate rack, and keeping the pulling system up to date.
12. Perform shipping and receiving duties such as unloading and loading trailers (may use powered equipment), safely and efficiently.
13. Test electrical appliances to determine safe operations.
14. Assist the store manager with the responsibility of the equal opportunity employment efforts and results and take action to prevent harassment of employees.
15. Complete reports accurately as assigned (donation counts, readings, daily business statements, deposits, and cash drawer).
16. Price merchandise according to prescribed criteria.
17. Prepare textiles and goods for resale.
18. Disinfect upholstered materials using Steri-Fab.
19. Must maintain the ability to regularly lift and/or move up to 50 pounds.
20. Performs any additional duties as assigned by the manager, assistant, or supervisor and maintains an enthusiastic and helpful attitude.
21. Provide own transportation and adequate liability insurance, as it may be necessary to drive on company business while in this position.
22. Other duties as assigned.
23. Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain same to meet CARF, the Department of Labor, and other regulatory standards.

Supervisory Responsibilities

• Direct supervision of employees and volunteers in the absence of the store manager, Assistant Manager, or Supervisor. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education Requirements

High school diploma or general education degree (GED).

Experience Requirements

Management experience preferred but not required.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

1. Knowledge of cash register procedures, stock control, banking procedures, merchandising, and display. Ability to supervise and train employees in cashiering, banking, stock, and display. Ability to adjust to various learning styles.
2. Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.).
3. Perform housekeeping duties to maintain premises in compliance with Agency safety and housekeeping practices, which includes vacuuming and cleaning of restrooms, etc., some of which will require working outside in the elements.
4. Perform shipping and receiving duties such as unloading and loading trailers (may use powered equipment), safely and efficiently.
5. Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
6. Embrace the empowerment and continuous improvement culture in our agency. Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.