Supervisor II, Transportation (WMHS), RWCS

WM; Concord (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Job summary

WM is seeking a Transportation Leader to oversee the transportation department across one or more locations within the assigned geography. The role acts as the liaison between customers, operations, CSRs, and the support team to ensure seamless service delivery.

Primary duties include managing route scheduling, maintaining inventory, and driving a strong focus on safety and customer satisfaction. The position requires strong leadership, attention to detail, and the ability to optimize routing

Qualifications

• High School Diploma or GED required.

Responsibilities

• Oversee the transportation department of one or more locations within assigned geography; act as liaison between customer, operations, CSRs and support team.
• Maintain and manage inventory supplies to ensure adequate inventories.
• Manage route scheduling to ensure all scheduled customers are serviced by end of day.
• Manage driver debrief process with documentation for each customer transaction.
• Maintain high standard of customer service as measured by key metrics.
• Monitor operations to improve productivity and route efficiency.
• Conduct ride-alongs to ensure Route Drivers operate safely and deliver high service levels.

Education

High School Diploma or GED

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle.

I. Job Summary

Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

II. Essential Duties And Responsibilities

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)
• Manage open order report to resolve service issues
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
• Conduct customer visits to review service
• Manage customer interaction records to resolve service issues
• Company Growth:
• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
• Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency
• Team Member Development:
• Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
• Establish and communicate performance standards and objectives; conduct performance appraisals
• Recommend salary adjustments, promotions, transfers and dismissals
• Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings
• Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service
• Conduct “spot checks” to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer
• Perform pre-employment screening activities, new Route Driver orientation, reviews of CSRs and monthly safety meetings
• Complete daily yard walk
• Compliance:
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other duties and responsibilities, as assigned.

III. Qualifications

• Required Qualifications
• High School Diploma or GED
• 5 years of previous supervisory experience in a structured environment
• 3 years of Transportation/Logistic experience required, demonstrating the ability to plan and supervise the work of others
• Driver's License
• Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.