Supervisor I

FashionUnited; West Hartford (CT); On-site; USD 22,041 - 34,095; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Disability insurance

Job summary

FashionUnited in West Hartford is seeking a Supervisor to lead the sales team and drive outstanding customer service. The role includes managing store operations while maintaining a customer-first atmosphere, ensuring productivity, and achieving sales goals.

The ideal candidate will have at least 2 years of retail management experience, strong communication skills, and proficiency with various Microsoft Office applications. Benefits include medical, dental, and vision insurance, along with a flexible work schedule.

Qualifications

• Strong written and verbal communication skills.
• Experience in a management or floor leadership role.
• Proficiency with Microsoft Office applications.

Responsibilities

• Drive sales performance and achieve KPI targets.
• Build client relationships through proactive outreach.
• Coach and develop the retail team.

Skills

Strong communication skills

Detail-oriented

Proactive

Multi-tasking

Team management

Retail experience

Education

2+ years in retail management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to innovation and inclusivity.

The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.

Sales & KPIs

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.

Client & Service Excellence

• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors (“host of the party”—meet, greet, create conversations) to foster strong relationships and needs discovery.

Leadership & People Development

• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.

Operational Excellence & Compliance

• Perform and supervise opening/closing procedures, cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Maintain an organized stockroom and direct timely replenishment to ensure availability on the sales floor.

Omni‑Channel, Digital & Data

• Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
• Promote brand‑safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak‑busy seasons, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Base Pay Range

$16.00–$24.75

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance and tuition assistance.

EEO Statement

Kate Spade is an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].