Supervisor I

Tapestry, Inc.; Deer Park (NY); On-site; USD 23,419 - 38,228; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Supervisor in Deer Park, New York, to support store leadership and enhance customer experiences. This role emphasizes team leadership, client relationship building, and driving sales performance through exceptional service and operational excellence.

Ideal candidates will have at least 2 years of retail management experience and strong communication skills. Benefits include medical, dental, and tuition assistance among others.

Qualifications

• Ability to multi-task and prioritize effectively.
• Comfortable with sales floor navigation.
• Capable of lifting at least 25 lbs regularly.

Responsibilities

• Drive sales performance while leading the team.
• Build client relationships and ensure excellent service.
• Coach the team on goals and performance.

Skills

Strong written and verbal communication skills

Detail-oriented

Proficiency with Microsoft Excel

Social media literacy

Omni-channel/virtual selling tools

Education

2+ years experience in retail management

Tools

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Overview

The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and service standards; ensure exceptional in‑store and after‑sales experiences; lead outreach to drive repeat business and VIP retention.
• Model service behaviors (“host of the party” – meet, greet, create conversations) to set the scene for strong relationships and needs discovery.
• Coach team on goals and performance; support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and facility security (key‑holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
• Promote brand‑safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Requirements

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency. (for EU)

Schedule and Physical Requirements

Ability to work a flexible schedule to meet business needs – including nights, weekends, peak‑busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Base Pay Range

$17.00–$27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Equal Opportunity Statement

Kate Spade is an equal‑opportunity and affirmative‑action employer that prides itself on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].