Supervisor - Housekeeping

Bally's Corporation; Evansville (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Corporation in Evansville, IN is seeking a Housekeeping Supervisor to maintain hotel room quality by leading the inspection program, coaching staff, and ensuring VIP rooms meet guest requests. The role is in a 24/7 casino environment and requires standing for extended periods.

You will train inspectors, manage the graded room inspection program, monitor laundry and inventories, schedule staff, and coordinate with the Executive Housekeeper.

Qualifications

• Associates degree required.
• Experience in hotel housekeeping or casino environments preferred.
• Excellent communication and leadership skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Ensure hotel guest room quality by managing inspection programs and coaching staff.
• Inspect rooms previously inspected to improve inspector performance; conduct training and discipline as needed.
• Manage the Graded Room Inspection program and record results with timely and fair inspections.
• Personally inspect VIP guest rooms and ensure requests are completed.
• Inspect guest common areas to improve house attendants' performance.
• Research guest recoveries and complaints to correct service failures.
• Implement plans for housekeeping team as directed by leadership.
• Communicate priority department guest and group developments.

Skills

Communication

Critical thinking

Collaboration

Delegation

Detail Oriented

Education

Associates degree

Job description

Responsibilities:

• Ensures that hotel guest room quality exceeds our guest's expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
• Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed.
• Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.
• Personally inspects all VIP guest rooms and ensures that their requests are completed.
• Inspects guest common areas to improve the performance of our house attendants.
• Researches guest recoveries and complaints to correct the source of the service failure.
• Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager, and the Director of Hotel Operations.
• Communicates priority department guest and group developments.
• Assists the Room Inspectors in daily opening and closing operations and morning briefings.
• Monitors daily laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.
• Performs monthly linen inventories for hotel operations and provides a recap of current monthly inventory levels and ordering needs.
• Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
• Prepares weekly department schedules to meet business demand and meet labor budget limitations.
• Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
• Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members.
• Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment:

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range:

Hourly $17.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Associates (required)

Experience

Experience (required)

Skills

• Communication (required)
• Critical thinking (required)
• Collaboration (required)
• Delegation (required)
• Detail Oriented (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.