Supervisor, HFC Networks

Mediacom Communications; Mason City (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid vacation and holidays

Education enrichment up to $5,000 per/

Job summary

Mediacom Communications is seeking a Supervisory professional to oversee HFC network personnel in Mason City, IA or Fort Dodge, IA, with travel within the Capital West Region. The role ensures proper plant maintenance and project execution, while leading a team of skilled technicians.

The ideal candidate has strong project management and telecom experience, excellent communication and organizational skills, and a willingness to work flexible hours, including evenings, weekends, and holidays as

Qualifications

• Bachelor-level work experience in telecom/engineering environments is a plus.
• Strong project management and communication skills are required.
• Ability to manage multiple tasks and supervisors with precision.

Responsibilities

• Supervise Broadband Specialist IV, V, and Headend technicians.
• Oversee HFC network projects and ensure corrective actions are taken.
• Review daily reports to identify area problems and escalations.
• Resolves trouble call escalations.
• Ensure safety and a positive work environment.
• Complete reports as needed and manage staff schedules.
• Hire, train, and supervise technical staff; oversee work schedules.
• Perform all other duties as assigned.

Skills

Project management

Communication

Organizational skills

HFC plant knowledge

Flexibility hours

Education

High school diploma or GED

Associates degree preferred

Job description

Position: Supervisor, HFC Networks

NOTE: The person in this role can office from our facility in Mason City or Fort Dodge, IA. Travel within the Capital West Region is required.

Who We Are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Supervise Broadband Specialist IV, V, and Headend technicians. Oversee HFC network projects and ensure employees are focused on correcting plant deficiencies.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Ensure the system techs are productive in their daily activities.
• Ensure the system techs are repairing the HFC plant correctly.
• Review daily reports to find area problems.
• Resolves trouble call escalations.
• Ensure the work force is working in a safe & positive manner.
• Complete reports as needed.
• Hire, train, evaluate and supervise technical staff and oversight of work schedules of technical staff
• All other duties as assigned or required.

Position Requirements:

• High school diploma or GED required. Associates degree preferred.
• Required – 5 Years’ experience in the field with at least 2 of those years as a System Technician/Broadband Specialist IV.
• Preferred – 7 years’ experience.
• Strong project management & communication skills.
• Organizational skills.
• Must possess a strong desire to improve the network.
• Thorough HFC plant knowledge.
• Ability to work flexible work hours, including evenings, weekends and holidays as required.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

The salary range for this position is $60,000 - $85,000. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.